We have to stop focusing on the “right now” and prepare for what’s happening in the next six months (and beyond). The Pandemic has created this immediate mentality from people that the situation we’re in now is the only thing we should care about, and it’ll be the same unto perpetuity. We need to break out of this mindset and accept we’re in a temporary bubble… and the real world will quickly emerge in the coming months. Let’s prepare for that world, not the current one, folks.Read More
Everyone we talk to these days has become a data governance obsessive, regardless of their role. Whether it’s ensuring data flows are effective across front to back office to align customer engagement with employee effectiveness, or accessing external data up and down our supply chains to stay ahead of our competitors and cement strategic partnerships.Read More
OneOffice is a mindset where we break down all the silos and barriers that connect customers, employees, and partners. OneOffice is where we have processes that deliver front-to-back dataflows where we can unify our desired outcomes, how we measure success, employee effectiveness, and engage our external partners most effectively. It is how our organizations can function most effectively in today’s virtual environment across borders, business ecosystems and complex supply chains. Read More
Almost every business has evolved its business model over the pandemic era as their customers’ needs are changing to remain effective and competitive in this virtual environment. And it’s been no different for analyst firms like HFS, where enterprises demand immediate help and advice to be delivered remotely and rapidly in an intimate, personal environment. Analysts must cut through the 3000-foot view and present practical, hype-free advice to customers is they want to be credible.Read More
HFS Sustainability Practice Leader Josh Matthews on stage at COP26 with executives from BMW and Accenture (Click to Enlarge)
Anyone familiar with our analyst team knows how passionately analyst Josh Matthews has beaten the sustainability drum since he joined us three years ago (when no one cared about sustainability). So we sent him along to the COP26 world climate change global political summit, not only to wake up Joe Biden, but also to share some unfiltered and uncomfortable truths among all the corporate fluff… so over to Josh for his takeaways…Read More
One of the most notable turnarounds in recent IT services history has been the remarkable increase in revenue and profit performance of Wipro since Thierry Delaporte took the helm 18 months ago just as the Pandemic was in full throttle. Over the past few quarters, the firm has posted close to double-digital revenue growth and will surpass the $10 billion revenue level. Thierry moved swiftly to make restructure the firm around geographic regions while simplifying its management structure, and he also brought in some new faces from the outside to add fresh ideas, energy and focus to implement his plans.Read More
One of the most over-criticized service providers of the past couple of years has been Cognizant. The company which rocketed from $1bn-$15bn in 15 years took full advantage of the pre and post-Great Recession offshore boom, the directionless years of Wipro and Infosys, and a lovable arrogance… which even scared the hell out of Accenture. And all this was achieved with very few changes to its leadership team and an entrepreneurial spirit which was the envy of the IT services industry.Read More
We’re excited to unveil our eagerly-awaited Top Ten report covering Native Automation Services (click here for your copy). In short, Native Automation services leverage a range of emerging technologies to create intelligent and automated workflows in the cloud enabling new “native” standards for consistent cross-functional enterprise operations. Let’s remind ourselves that automation is not your strategy. It is the necessary native discipline to ensure your processes provide the data – at speed – to achieve your business outcomes. Hence you have to approach all future automation in the cloud if you want your processes to run effectively end-to-end.Read More
Almost two decades after its landmark acquisition of PwC Consulting, IBM Global Business Services (GBS) is now IBM Consulting. Just another industry rebrand, you say? Botox for GBS? Not so fast. .Read More
“Freedom” appears to be the current central theme of individuals who refuse to be vaccinated against COVID-19m as one of many reasons for refusing to be protected against the deadliest pandemic in over a hundred years. It is essential to recognize that many reasons for not getting vaccinated can be overcome by the enormous data we now have, with over 45% of the world’s population vaccinated with over 6 billion doses.
The data shows that the vaccine effectively prevents deaths and serious illness, the side effects are marginal compared to the effects of COVID-19, and it is the only way to get back to the normal we are desperately seeking to experience again. That translates into supporting all those on the front lines as well as evangelizing vaccinations.
Healthcare workers and teachers are not the villains here
Healthcare workers have gone from being heroes that we cheered at the Pandemic’s peak to being threatened, ridiculed, and harassed in recent months. A school association (NSBA), representing locally-elected school board officials that oversee more than 50 million US public school students, has requested the FBI and President Biden to provide them with protection due to the increased threat levels to officials and teachers.
These threats are in response to healthcare workers and teachers encouraging vaccination or enforcing mask mandates, both intended to help protect individuals from contracting COVID-19. In a civil society, threats are a non-starter in any facet. To harass those who protect and cure us of diseases, to threaten those that educate our young minds is unacceptable and unfathomable.
Such behaviors could have profound implications when there is already a high turnover of healthcare workers, sometimes 100% attrition in a typical year, which could very quickly translate into a critical shortage. Our kids are performing below average compared to other OECD countries, and lacking teachers will make the US even less competitive than we are already headed.
We must balance vaccine mandates: If those who are providing services are vaccinated, then those receiving those services must also be vaccinated
The federal government has mandated vaccines to all its employees, as have many states and cities. Corporate America has taken its cue from that mandate to issue its corporate mandates for vaccinations. Many enterprises, including hospitals systems, are issuing ultimatums to their employees to be vaccinated or lose their employment.
The holistic effort to vaccinate vast populations either through free access or mandates appears to be effective with about 66% of the US population over the age of 12 being fully vaccinated and the delta variant on the retreat.
Freedom is a fair concept and must be equally dispensed. If those who are providing services are vaccinated, then those getting those services must also be vaccinated. That would be reasonable to ensure that everybody has a level of protection.
Protect our people to return to business as usual
The airline business has been returning to a level of normality given the strict protocols in place for testing and vaccination. Restaurants in certain cities are experiencing some “normal” due to protocols in place for vaccine evidence. Such examples are beginning to expand across the US and globally.
A critical driver of that return to normal has been the vaccine, which has been highly effective and will likely continue to improve on its efficacy with the boosters. This data is important to support the need for a wider proliferation of vaccines. For example, recent data from the US shows that 50,000 “breakthrough” cases from the delta variant with vaccinated citizens only resulted in 59 actual hospitalizations.
Consequently, corporations and small businesses must have the freedom to do what they need to protect their people. Keeping their employees safe is paramount, and if that means mandating vaccines or refusing services to those who are not vaccinated, so be it. This is the path to going back to being in business as usual and enjoying the fruits of freedom.
The bottom line: Freedom must be an equal opportunity right; if individuals choose not to get vaccinated or refuse to mask up because they do not want to surrender their freedom to a mandate, then they must accept not getting healthcare or education, or other services from establishments that have a vaccine or mask policy.
Nurses and teachers are two of our most trusted professions. If we vilify and threaten them how will the rest of the society fair? So, we are calling upon corporations, small businesses, and individuals to help enable healthcare workers and teachers to refuse services to individuals who are not vaccinated and refuse to do so. Healthcare workers must be allowed to refuse treatment in non-emergency conditions as should teachers be allowed to refuse to teach kids who will not be vaccinated or wear a mask in a public setting. In these unparalleled times, we must protect each other to return to the lives we cherish. That is the only way forward.
