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Category: Sourcing Locations
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AI, tariffs and de-globalization could drive services creation in the US
Suddenly, we find ourselves in a world where moving work around the world carries a lot more risk... and cost. The changing nature of the US workforce supports the possibility of services coming to the US as anxious businesses look to get ahead of global risk and uncertainty. Only a fool would ignore the magnitude of what is happening in our geopolitical landscape. Read More
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Krithi’s first TCS re-org… One step forward and two steps back?
Is the new TCS org structure really going to propel the company forward in the AI-driven era where scarce skills in areas such as GenAI are at a premium and intra-company collaboration and training are more critical than ever? Does having an all-male leadership team send the right message to clients and employees, where diversity is so important to its culture and enticing the best young talent? Phil Fersht and Saurabh Gupta look into new TCS CEO K Krithivasan's first major re-organization of his TCS tenure.Read More
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Why Brand Britain is on the brink…
Britain needs to convince the world it should take big bets again in its potential, as today, "Brand Britain" is circling the drain. Only a unified and focused government, real structural economic reforms, and smart investments can save this once-great economic powerhouse from decades of purgatory from which it may never recover its former glory. Read More
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Which providers lead sourcing and procurement services in 2023?
The latest Sourcing and Procurement Horizons report is a snapshot of leading procurement service providers' sourcing and procurement services capabilities. The aim of CPOs is to realize the value of procurement beyond costs and savings. We assessed 10 service providers on their capabilities across a defined series of value propositions, execution and innovation, go-to-market strategy, the voice of the customer, and alignment with the HFS OneOffice criteria.Read More
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China and BPO? Don’t bet your mortgage on it
China has potential to develop a compelling BPO industry, but there are many obstacles the country needs to combat, in order to develop this beyond an industry that is merely serving a sub-region. Read More
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