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Category: the-industry-speaks
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Beware men in gray suits: Clients want more senior women, more real client stories and less automation hype
Brand new data from the HfS-Nasscom 2016 BPO study has some revealing dynamics on the role of womenRead More
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It’s back… the industry’s seminal study on outsourcing and shared services!
HfS and KPMG are driving the most cutting edge study yet on your intentions and dynamics... what are you waiting for?Read More
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2017: The year people are forced to learn new skills… or join the Lost Generation
We have to become students again to avoid the quicksand of legacy executives no longer worth employing.Read More
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Offshore has become Walmart…as Outsourcing becomes more like Amazon
No one cares much about “offshore” as a strategy anymore - it has become part of the fabric of managing a global operating modelRead More
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A third of enterprises are making significant investments in RPA
New research from the HfS/KPMG 2017 State of Operations and Outsourcing Study reveals a third of enterprises are fully invested in RPARead More
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136 enterprise RPA users have spoken and 58% are positive about the business value
The 2017 HfS 'State of Automation Study' reveals the real impact of RPA from 136 enterprise installsRead More
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RPA satisfaction: lowest for finance and call center, highest for IT and marketing
HfS' 2017 State of Automation study reveals where RPA satisfaction is highestRead More
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Have we finally become an industry? Have we become the Digital Operations Industry?
After years of trying define ourselves, have we finally emerged as the Digital Operations IndustryRead More
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The State of Automation and AI Study 2017: 400 operations leaders air the real deal
HfS unveils the 2017 The State of Automation and AI study: The C-Suite's Number One Strategic ImperativeRead More
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The Industry Speaks, Part V: As the mid-market looks aggressively at Finance & Accounting BPO, the move to standardize heats-up
When you consider that close to a quarter of mid-market customers will seek their first forays into F&A BPO this year, you know where this industry is headed... Read More
