The old way of running businesses is fast eroding as we rethink what constitutes success and ambitionRead More
Who’s leading the pack for strategic finance services?
The HFS Strategic Finance Horizons report analyzes services provider capabilities shaping the financial planning and analysis industry and their proven capabilities to help their enterprise customers access critical financial data at speed. HFS assessed 13 major service providers' prowess in the strategic areas of FP&A. Read More
2023 will provide a huge opportunity for automation service providers… so how do they stack up?
The economic conditions in 2023 will put automation in the hot seat, and expectations are on operations leaders to roll out automation initiatives. So one thing is clear, most organizations will need a lot of help to roll out real automations that perform more than basic RPA - they need to evaluate automation and AI technologies across the board to move their organizations forward across our three Horizons.Read More
The HFS Horizons revolution kicks off with Cloud Native Transformation
At HFS, we have redefined how we evaluate service providers and tech suppliers to reflect the value ambitious enterprises demand in today’s business environment with our new HFS Horizons. Now we're excited to share the first-ever Horizons Report — on Cloud Native Transformation.Cloud Native Horizons aligns the performance of today’s service providers with driving the functional building blocks of technology transformation (Horizon 1), creating the business transformation experiences their clients enjoy (Horizon 2), and the Cloud Native synergies their clients are developing across their ecosystem partners to create new sources of value (Horizon 3).Read More
Goodbye Top Ten and Hello HFS Horizons!
We are unveiling "HFS Horizons" to align the performance of service providers and tech suppliers with the outcomes they help their clients define, the great experiences their clients enjoy, and the synergies their clients are developing across their ecosystem partners to create new sources of value.Read More
Two thirds of BPO customers want to pay for achieving business outcomes… only a third for butts-on-seats
Today's current “effort-based” BPO (BPM) services model is failing, but there is hope that this industry can course-correct its outmoded ways of behaving, with two-thirds of enterprise leaders preferring an outcome-based approach.Read More
Effort, Performance, Purpose: The Three Evolutions of Services
The future of IT and business services must evolve from today's effort-based model to one that drives performance and, ultimately, common purpose between client and supplier.Read More
Time for BPO to redefine itself as Business Data Services?
Enterprises want to buy continuous access to data outcomes and experience great service partnerships to achieve them. That is what BPO is all about and why HFS has termed the phrase 'Business Data Services' to redefine BPO as the post-pandemic era unfolds.Read More
We’re already living in OneEcosystem, and if you don’t yet realize it, you may be out of the game
Enterprise innovation is moving beyond the walls of an organization as the “OneEcosystem” emerges.Read More
Forget the Great Resignation, we’re in a Great Big Mess. Time to wake up to our new reality…
This completely unnecessary and bloody mess that Russia has created by invading Ukraine will likely have a crippling effect on Ukraine’s emergence as a technology hub and a rippling effect on global technology and business services.Read More
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