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Category: Outsourcing Advisors
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Are the Big 4 about to get their lunch eaten by GenAI?
Up until November 30th, 2022, the Big 4 consultants dined on the ineptitude of large enterprises to move bad processes into the cloud, while the Indian heritage outsourcers fed on the tasty scraps of supplying armies of low-wage talent at scale to keep these hulking institutions somehow functioning. Nothing has disrupted the cozy status quo of big enterprise technology transformations more than GenAI. It has been a true leveler across the industry where suddenly everyone is operating on a level playing field, trying to convince the world they have a better GenAI story than their competitors. Our industry has been equalized, and a new set of winners are going to emerge...Read More
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Why lazy transactional lawyers should be very scared of GPT-4
In the land of the blind, the one-eyed lawyer will not be king for much longer. ChatGPT is exposing lazy people compared to smart, diligent ones, and lawyers are no exception to the rule – everyone is being held to account by their ability to use LLMs properly and professionally. Read More
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The worst mistakes companies make when they evaluate BPO – and how to avoid them (Part I)
Yes, BPO can offer firms cost savings and the opportunity to add rigor and standardization to their processes. However, if you don't go about evaluating it correctly, you may never get the chance to find out Read More
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What to look for in a sourcing advisor
I am getting questions almost daily from buyers asking who/how they should approach selecting a third-party. It's becoming almost as important as which vendor to select. Read More
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March madness: little advisors, Starbucks redux, F&A is bubbling back… and EDS gets active
So what was the month of March all about? Read More
