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Category: Talent and Workforce
How the fungibility of tech talent will save tech services’ drift into mediocrity
Phil Fersht talks with Ravi Kumar to get his perspective on the current crisis engulfing tech services to attract the best and brightest - and reverse this depressing drift toward becoming a commodity business.Read More
Outsourcing will shine or fail as we combat this global assault on our stability
There has never been a time when third-party help has been so badly needed to help businesses drowning in spiraling wages and energy costs, crippled by attrition, tormented by cyber criminals, and desperately needing the skills and capabilities just to keep their business operations functioning.Read More
Automation doesn’t dictate why we do things; It must dictate how we do them
10 years since HFS introduced RPA to the industry, and we’re finally focusing on automation as a value-lever that drives business outcomes. The pandemic has shifted the automation focus from creating efficiencies in the back office to delivering immediate business impact, where talent shortages can be overcome, where digital workflows can operate despite broken supply chains, and where businesses can function effectively in their virtual and hyperconnected ecosystems.Read More
Employees are bored and fearless to move, but see real potential if their leaders realize its no longer 2005
Service provider leaders must get their heads out of the sand and challenge both their clients and their staff to raise the value of their partnerships. The problem ultimately lies with bad leadership, not bad working attitudes.Read More
Today’s work mindset is destroying the very fabric that keeps great companies together
With such a global assault on the stability of our lives, shouldn’t this be a time when we find some solace with our colleagues? Isn’t this a time when our bosses and colleagues are people with whom we can share our concerns and find some comfort in working together? Because the more we distance ourselves from our workplace, the more we are cutting off a valuable place that can help us through these challenging times.Read More
Why many tech and business services CEOs are praying for a recession
The IT and business services industry is likely to benefit considerably from a global recession as cost-control takes center stage, in addition to the urgent need from enterprises to migrate securely to the cloud, automate processes and get cleaner, quicker access to data. Read More
It is time to party like it’s 2019 if we’re going to save the services industry
Anyone close to the coal-face of IT and business process services engagements knows it, but few are admitting it: staff attrition is out of control and threatening to destroy the whole fabric of outsourcing if service providers fail to get ahead of it.Read More
Outsourcing today is about providing your firm oxygen to stay alive, not cost savings
In today’s highly complex, uncertain, and difficult business environment, outsourcing might just save your business.Read More
HFS Research partners with Zoom to Improve Employee and Customer Experiences, and Eliminate the Mute Button
Leading analyst firm to improve meeting quality, collaboration, and behaviorRead More
Organizations must blow-up archaic leadership mindsets to stay relevant in post-pandemic reality
The old way of running businesses is fast eroding as we rethink what constitutes success and ambition. These are the roles – and leadership traits – that will make post-pandemic companies much more in tune with their strategic needs and align them to their business operationsRead More
