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Category: Design Thinking
RPA died. Get over it. Now focus on designing processes that deliver superlative experiences.
Since the “RPA is dead” post, we’ve seen a swift realization from investors that the RPA “market” was being engineered by a small handful of marketeers attempting a reincarnation of the dot-com bust era where everyone goes nuts over robot butlersRead More
The digital worker survival guide: it’s much more about attitude than skills
How can we enlighten people to change their working attitudes to make them much more valuable and irreplaceable to their employers?Read More
2018: Why the full-time job will never be so precious, as the gig economy crumbles and judgment work is digitized
The onus is circling back to the value of being a full-time employeeRead More
Have we finally become an industry? Have we become the Digital Operations Industry?
After years of trying define ourselves, have we finally emerged as the Digital Operations IndustryRead More
It’s Design Thinking heaven with TandemSeven as Genpact makes its OneOffice move
Genpact acquires Design Thinking specialist TandemSeven to spearhead its OneOffice capabilitiesRead More
Infosys Looks to Fill Critical Gaps in Use of Design Thinking Through Acquisition of Brilliant Basics
Infosys has announced the acquisition of UK-based design-thinking firm, Brilliant Basics, and if it plays out according to the name, it is exactly what Infosys needs to bridge design to execution and impact.Read More
How EXL is taking a “grassroots” approach for incremental digital transformation – for itself and clients
EXL is working shoulder to shoulder with its clients -- at the grassroots level-- to figure out the vision for a more customer-centric, insight-driven, and agile business, map it out, and take the steps to get there.Read More
“How was your experience today?” Using a design thinking exercise for quick and meaningful feedback “in the moment”
The time a person has the most interest and insight into an activity is when they’re doing it. Did you just finish helping someone or facilitating a meeting and wish you could quickly get feedback on what the person or attendee is thinking?Read More
How Design Thinking plays an integral role in increasing the value of outsourcing, service design, and delivery
Insights on how Design Thinking plays a role in creating a different experience—a different way of working and new insights for operational excellence and expansionRead More
Don’t Blame Middle Management for Change Inertia
The big point is change is inevitable. The way a company deals with change will increasingly be a deciding factor for survival and competitive advantage.Read More
