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Category: Healthcare and Outsourcing
Most benefits administrators are missing the opportunity to address a multi-generational workforce
The aspirations of a post-pandemic multi-generational workforce continue to evolve, and the proliferation of technology is accelerating—yet benefits administration appears stuck in a legacy paradigm. Employers and benefits administrators are guilty of not sufficiently investing in understanding their employees’ evolving needs and not reimagining how they address their health, wealth, and professional needs beyond traditional solutions.We evaluated the 25 benefits administrators for their ability to address the cost (Horizon 1), experience (Horizon 2), and health outcomes (Horizon 3) for employees globally - the first of a kind study ever conducted for the employee benefits services industry.Read More
New HFS Horizons Report! Healthcare Payer Service Providers are all about the right fit
In October 2022, HFS said goodbye to the Top 10s and welcomed HFS Horizons, a forward-looking construct to evaluate service providers. Our first industry focused horizon report is the healthcare payer service provider report that was published in November 2022. This report helps healthcare enterprise buyers make high-confidence buying and partnering decisions in the context of the specific challenges they are attempting to address. Read More
A $600+ billion new services market going begging for attention
The growth of enrollment in self-insured employer plans holds the tremendous promise of systemic change in US healthcare without the drama of national politics. It opens new opportunities for service providers, technology enablers, and consumers. It will unleash new business models, better health outcomes, and potentially address the runaway train of healthcare costs.Read More
Forget Brexit, RPA could wipe $820m a year of costs from the NHS with a common model across its 207 trusts
What I love about RPA is it most often has the highest impact where there is a serious amount of IT failure, disorganization and overworked staff.Read More
How a Healthcare Insurance Company is Bringing RPA and AI into Business Operations
By defining appropriate scenarios, thinking outside the box, managing proactive communications with staff, and looking to get people excited about the positive impact on jobs, relationships between payers, providers, and patients and healthcare consumersRead More
HCSC’s Sale of TMG Health to Cognizant Shows A Move to Focus – and Partner– for Better Outcomes
The changes in the healthcare market driven by consumerism and compliance are driving healthcare plans to “rethink” their business and operations strategy.Read More
VCU Health tests telehealth for shortening time to treatment for stroke patients (#telestrokecare)
At the heart of the effort is empathy – making an effort to “get inside” the experience of each person involved, understand their needs, and how to address those needs both simply and effectively.Read More
Putting healthcare services at the fingertips of your patients and members
There are a number of mobile platforms on the market today, but who is using them to bring mobility to healthcare?Read More
Which Service Providers will help our healthcare organizations survive, even thrive, post-ACA?
Much as I’d like to, I can’t foresee the actual future of the U.S. Affordable Care Act (ACA) or healthcare policies under President-elect Donald Trump..Read More
From Day One: Design Thinking the Patient Experience with Lawrence General Hospital and Sutherland Global Services
Going "behind the scenes" of a design thinking initiative to improve the patient experience.Read More
