Category: OneEcosystem

  • Francis chances with HFS!

    January 31, 2024 |

    We are thrilled to announce a significant addition to the HFS Research team, as we welcome Francis Carden as our new Chief Technology Evangelist. Francis brings with him a wealth of experience and expertise that will undoubtedly enhance our capabilities and benefit our clients.Francis brings four decades of invaluable experience in the realm of software automation, having co-founded successful companies such as Pixel Innovations and OpenSpan. In 2016, Pega acquired OpenSpan to launch its RPA capabilities, and Francis led Pega's digital automation and robotics business.Read More

  • Services firms are out of runway. They must forget Labor Arbitrage and conform to Technology Arbitrage

    December 10, 2023 | ,

    The fundamental value creation lever in the legacy Labor Arbitrage era has been the centralization of people in a global delivery model. The fundamental value lever in the Technology Arbitrage era is all about architecting and orchestrating the rapidly changing technology ecosystem in line with the client’s business model. It’s past time for the IT and BPO Services industry to jump to a new S-curve driven by Technology Arbitrage if they wish to get back to another season of hockey stick growth.Read More

  • Service providers are investing ahead of the curve in GenAI, but are enterprises truly ready to partner with them?

    Which of today's leading service providers have the real chops to provide GenAI value at scale?  Who's actively backing up their big rhetoric with real know-how and capability?  Well... after an exhausting process of researching the 35 market leaders, their customers and partners, we can provide the industry's first real view of how the GenAI services landscape is shaking out.Read More

  • As ChatGPT goes Enterprise, here are Ten GenAI Reality Checks you need to take…

    September 03, 2023 | , ,

    Barely ten months after its birth changed the world of technology, OpenAI unleashes ChatGPT Enterprise, where enterprises now have "Enterprise-grade security and privacy, unlimited higher-speed GPT-4 access, longer context windows for processing longer inputs, advanced data analysis capabilities, customization options, and much more."Assuming the 20 enterprises that road-tested ChatGPT Enterprise experienced these benefits in double-quick time, you have to take a serious look at scaling up GenAI tools or risk getting left behind with the most hyped technology since the Internet came to be... here are 10 reality checkpoints you must considerRead More

  • The hegemony-obsessed platform economy is scouting for credible provider partners

    August 20, 2023 | ,

    The last decade-plus has seen the ascendancy of platform businesses like Uber, Netflix, Amazon, Facebook, Google, and Spotify and today, six of the top 10 global businesses by market capitalization are platform businesses. The Services for the Platform Economy, 2023 Horizons report covers seven notable providers helping their platform clients efficiently run operations, expand business, and realize value.Read More

  • IBM’s acquisition of Apptio can shine if IBM Software and IBM Consulting work together to deliver cost-managed innovation at speed

    July 21, 2023 | ,

    HFS believes this is a good deal for both IBM and Apptio. IBM didn’t have much spend data; therefore, there is little overlap in terms of products. The ambition is bold. But the Holy Grail of operations is having an operational single pane of glass that includes automation and AI. If IBM can integrate all those acquisitions and get all that telemetry data out of its often highly specific domains, it can achieve strong differentiation in the market. Conversely, Apptio had hit a sales plateau as it struggled to scale its sales reach. Getting $4.6bn for hitting a plateau is too good an opportunity to turn down.Read More

  • Are you providing services for the Generative Enterprise? HFS is researching who’s got what it takes

    June 22, 2023 | ,

    HFS is launching the industry’s first competitive analysis of professional services firms and the value they are creating with enterprise clients with the adoption and experimentation of generative AI tech. Read More

  • Seven Golden Recommendations to Reinvent Ourselves for the Generative Enterprise

    May 29, 2023 |

    HFS’ Generative Enterprise articulates the pursuit of AI technologies based on Large Language Models (LLMs) and ChatGPT to reap huge business benefits to organizations in terms of continuously generating new ideas, redefining how work gets done, and disrupting business models steeped in decades of antiquated process and technology. It's critical to prepare ourselves as AI becomes the interface to the Internet - and to physical business.Read More

  • Supply chain customers embrace agility and resilience — HFS Horizons, Supply Chain Services 2023

    The HFS Horizons report on supply chain services features 18 providers across three Horizons manifesting incremental business value for enterprise clients. Horizon 1 focuses on a linear supply chain driving functional optimization, followed by Horizon 2, which retains the values of Horizon 1 plus drives circular supply chains with end-to-end transformation capabilities, creating unmatched stakeholder experience with a “OneOffice” mindset. At the pinnacle is Horizon 3, which encapsulates all values of previous Horizons plus encompasses a networked and autonomous vision of the supply chain, driving completely new sources of value with a “OneEcosystem” approach.Read More

  • Meet our engineering genie… and her name is Nandini

    April 23, 2023 | ,

    Anyone tracking HFS will have noticed some terrific new brains join us over the past couple of years from all over the world, but one area we have been really keen to bolter is engineering services.  And we were lucky enough to hire a smiling insomniac in Nandini Tare, who's helped us grow our practice and coverage significantly, especially with her recent flagship Horizons report on Digital Engineering Service Providers.So let's hear from her directly what makes her tick and her views in the industry...Read More