The financial markets have fired warning shots across the bows of Kyndryl’s management. To be more precise, it’s more a barrage of artillery fire, as investors obsess with bashing tech firms that sustain the old, as opposed to their hugely inflating the valuations of the shiny new tech stuff. What they tend to forget is that much of the old can’t be ripped and replaced overnight as the majority of the Global 2000 is in a desperate rush to hurl their legacy into the cloud:Read More
The convergence of SaaS and services has re-focused the ROI of software towards achieving defined business outcomes. With so many sophisticated SaaS platforms on the market – many of which offer far greater functionality than most enterprise customers need – the onus is shifting rapidly towards the business value these solutions bring to customers and how they support alignment with a OneOffice mindset. Read More
We have to stop focusing on the “right now” and prepare for what’s happening in the next six months (and beyond). The Pandemic has created this immediate mentality from people that the situation we’re in now is the only thing we should care about, and it’ll be the same unto perpetuity. We need to break out of this mindset and accept we’re in a temporary bubble… and the real world will quickly emerge in the coming months. Let’s prepare for that world, not the current one, folks.Read More
Everyone we talk to these days has become a data governance obsessive, regardless of their role. Whether it’s ensuring data flows are effective across front to back office to align customer engagement with employee effectiveness, or accessing external data up and down our supply chains to stay ahead of our competitors and cement strategic partnerships.Read More
OneOffice is a mindset where we break down all the silos and barriers that connect customers, employees, and partners. OneOffice is where we have processes that deliver front-to-back dataflows where we can unify our desired outcomes, how we measure success, employee effectiveness, and engage our external partners most effectively. It is how our organizations can function most effectively in today’s virtual environment across borders, business ecosystems and complex supply chains. Read More
Almost every business has evolved its business model over the pandemic era as their customers’ needs are changing to remain effective and competitive in this virtual environment. And it’s been no different for analyst firms like HFS, where enterprises demand immediate help and advice to be delivered remotely and rapidly in an intimate, personal environment. Analysts must cut through the 3000-foot view and present practical, hype-free advice to customers is they want to be credible.Read More
HFS Sustainability Practice Leader Josh Matthews on stage at COP26 with executives from BMW and Accenture (Click to Enlarge)
Anyone familiar with our analyst team knows how passionately analyst Josh Matthews has beaten the sustainability drum since he joined us three years ago (when no one cared about sustainability). So we sent him along to the COP26 world climate change global political summit, not only to wake up Joe Biden, but also to share some unfiltered and uncomfortable truths among all the corporate fluff… so over to Josh for his takeaways…Read More
One of the most notable turnarounds in recent IT services history has been the remarkable increase in revenue and profit performance of Wipro since Thierry Delaporte took the helm 18 months ago just as the Pandemic was in full throttle. Over the past few quarters, the firm has posted close to double-digital revenue growth and will surpass the $10 billion revenue level. Thierry moved swiftly to make restructure the firm around geographic regions while simplifying its management structure, and he also brought in some new faces from the outside to add fresh ideas, energy and focus to implement his plans.Read More
One of the most over-criticized service providers of the past couple of years has been Cognizant. The company which rocketed from $1bn-$15bn in 15 years took full advantage of the pre and post-Great Recession offshore boom, the directionless years of Wipro and Infosys, and a lovable arrogance… which even scared the hell out of Accenture. And all this was achieved with very few changes to its leadership team and an entrepreneurial spirit which was the envy of the IT services industry.Read More
We’re excited to unveil our eagerly-awaited Top Ten report covering Native Automation Services (click here for your copy). In short, Native Automation services leverage a range of emerging technologies to create intelligent and automated workflows in the cloud enabling new “native” standards for consistent cross-functional enterprise operations. Let’s remind ourselves that automation is not your strategy. It is the necessary native discipline to ensure your processes provide the data – at speed – to achieve your business outcomes. Hence you have to approach all future automation in the cloud if you want your processes to run effectively end-to-end.Read More
