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A $600+ billion new services market going begging for attention
The growth of enrollment in self-insured employer plans holds the tremendous promise of systemic change in US healthcare without the drama of national politics. It opens new opportunities for service providers, technology enablers, and consumers. It will unleash new business models, better health outcomes, and potentially address the runaway train of healthcare costs. Read More
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Time for BPO to redefine itself as Business Data Services?
Enterprises want to buy continuous access to data outcomes and experience great service partnerships to achieve them. That is what BPO is all about and why HFS has termed the phrase 'Business Data Services' to redefine BPO as the post-pandemic era unfolds. Read More
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Our world is spiralling out of control… we must be a bit smarter to get through this
All the excesses of the past 14 years are converging into a maelstrom of converging dynamics – the likes of which we have never experienced in such a worrying combination. The post-pandemic growth bubble has burst and we must open our eyes to the new reality of our business environment. Anyone who claims they can see what the world will look like in a year simply isn’t human. Or isn’t a robot either… We must recognize these are highly abnormal times and grind through them. Read More
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It is time to party like it’s 2019 if we’re going to save the services industry
Anyone close to the coal-face of IT and business process services engagements knows it, but few are admitting it: staff attrition is out of control and threatening to destroy the whole fabric of outsourcing if service providers fail to get ahead of it. Read More
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We’re already living in OneEcosystem, and if you don’t yet realize it, you may be out of the game
Enterprise innovation is moving beyond the walls of an organization as the “OneEcosystem” emerges. Read More
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Live from New York! It’s the HFS Super Summit, September 13 and 14
On September 13 and 14, HFS will bring together enterprise leaders for a no-holds-barred, two-day HFS Super Summit. Live from New York! Read More
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Outsourcing today is about providing your firm oxygen to stay alive, not cost savings
In today’s highly complex, uncertain, and difficult business environment, outsourcing might just save your business. Read More
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Bill aims to thrill by positioning ServiceNow as the Control Tower for Digi Transformation
McDerm-not taking no for an answer: ServiceNow keeps pushing up the enterprise value chain Read More
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Don’t you just love April the First!
Such a special day for #fakenews Read More
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HFS Research partners with Zoom to Improve Employee and Customer Experiences, and Eliminate the Mute Button
Leading analyst firm to improve meeting quality, collaboration, and behavior Read More
