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Year: 2026
Welcome to the last 18 months of labor-intentive services
The defining question for 2026: can services relationships demonstrate Services-as-Software capability and accountability for business results, or are both sides still pretending their effort-based contracts deliver "transformation"? Because those providers and buyers who can't answer that question by mid-2027 will find themselves explaining to boards why their "strategic partnerships" became obsolete.Read More
Say CIAO to the CAIO in 36 months
Only appoint a Chief AI Officer if you're committed to giving them COO/CEO-level authority to kill initiatives, force standards, and drive uncomfortable organizational change, and only if you're prepared for the role to disappear within 36 months as AI embeds into every functional leader's responsibility.Read More
