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  • Service providers must buy Atos’ crown jewels now and learn from dithering over Kyndryl

    June 14, 2022 | Tom Reuner, Phil Fersht, Ralph Aboujaoude Diaz

    With its proposed contentious Kyndryl-style split and rapid CEO departure, Atos is teetering on the brink. As if its decline in stock price, recent accounting scandals, and lackluster financial performance were not enough, the firm now is more primed than ever for being acquired with these latest developments. HFS believes competitors should move to acquire Atos’ jewels now and not wait for the bleeding to start.So what are the lessons learned from IBM’s Kyndryl spin-off and what is HFS’s take on the current predicament in which Atos finds itself? Read More

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  • Your big return to conferences… seven reasons why things are a bit different

    June 12, 2022 | Phil Fersht

    Finally, you’re free from the house-slavery!  You escaped and are now back in conference-land.  While it barely feels like the last 2.5 years of your life just happened and you’re right back in the swing of physical interaction, there is something weird lurking around your inner consciousness Read More

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  • Why many tech and business services CEOs are praying for a recession

    June 05, 2022 | Phil Fersht

    The IT and business services industry is likely to benefit considerably from a global recession as cost-control takes center stage, in addition to the urgent need from enterprises to migrate securely to the cloud, automate processes and get cleaner, quicker access to data.  Read More

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  • Get ready to experience the Chief Experience Officer… meet Abby Godee

    June 01, 2022 | Melissa O'Brien, Phil Fersht

    HFS Research Leader, Melissa O'Brien got time with Publicis Sapient's new Chief Experience Officer, Abby Godee to shed some real light on what it means to be a CXO in 2022, and her vision for enabling experiences for Publicis Sapient’s employees, customers, and the greater community. Read More

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  • It is time to stop doing nothing. It is time to act. We must support H.R. 8.

    May 27, 2022 | Phil Fersht

    Senators must move forward on this years-long legislative effort that would require background checks on all gun sales: H.R. 8. Read More

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  • A $600+ billion new services market going begging for attention

    May 22, 2022 | Rohan Kulkarni, Phil Fersht

    The growth of enrollment in self-insured employer plans holds the tremendous promise of systemic change in US healthcare without the drama of national politics. It opens new opportunities for service providers, technology enablers, and consumers. It will unleash new business models, better health outcomes, and potentially address the runaway train of healthcare costs. Read More

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  • Time for BPO to redefine itself as Business Data Services?

    May 10, 2022 | Phil Fersht, Saurabh Gupta

    Enterprises want to buy continuous access to data outcomes and experience great service partnerships to achieve them.  That is what BPO is all about and why HFS has termed the phrase 'Business Data Services' to redefine BPO as the post-pandemic era unfolds. Read More

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  • Our world is spiralling out of control… we must be a bit smarter to get through this

    April 30, 2022 | Phil Fersht

    All the excesses of the past 14 years are converging into a maelstrom of converging dynamics – the likes of which we have never experienced in such a worrying combination. The post-pandemic growth bubble has burst and we must open our eyes to the new reality of our business environment. Anyone who claims they can see what the world will look like in a year simply isn’t human. Or isn’t a robot either… We must recognize these are highly abnormal times and grind through them. Read More

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  • It is time to party like it’s 2019 if we’re going to save the services industry

    April 17, 2022 | Phil Fersht

    Anyone close to the coal-face of IT and business process services engagements knows it, but few are admitting it:  staff attrition is out of control and threatening to destroy the whole fabric of outsourcing if service providers fail to get ahead of it. Read More

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  • We’re already living in OneEcosystem, and if you don’t yet realize it, you may be out of the game

    April 16, 2022 | Phil Fersht, Saurabh Gupta

    Enterprise innovation is moving beyond the walls of an organization as the “OneEcosystem” emerges. Read More

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