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Why many tech and business services CEOs are praying for a recession
The IT and business services industry is likely to benefit considerably from a global recession as cost-control takes center stage, in addition to the urgent need from enterprises to migrate securely to the cloud, automate processes and get cleaner, quicker access to data. Read More
Get ready to experience the Chief Experience Officer… meet Abby Godee
HFS Research Leader, Melissa O'Brien got time with Publicis Sapient's new Chief Experience Officer, Abby Godee to shed some real light on what it means to be a CXO in 2022, and her vision for enabling experiences for Publicis Sapient’s employees, customers, and the greater community. Read More
It is time to stop doing nothing. It is time to act. We must support H.R. 8.
Senators must move forward on this years-long legislative effort that would require background checks on all gun sales: H.R. 8. Read More
A $600+ billion new services market going begging for attention
The growth of enrollment in self-insured employer plans holds the tremendous promise of systemic change in US healthcare without the drama of national politics. It opens new opportunities for service providers, technology enablers, and consumers. It will unleash new business models, better health outcomes, and potentially address the runaway train of healthcare costs. Read More
Time for BPO to redefine itself as Business Data Services?
Enterprises want to buy continuous access to data outcomes and experience great service partnerships to achieve them. That is what BPO is all about and why HFS has termed the phrase 'Business Data Services' to redefine BPO as the post-pandemic era unfolds. Read More
Our world is spiralling out of control… we must be a bit smarter to get through this
All the excesses of the past 14 years are converging into a maelstrom of converging dynamics – the likes of which we have never experienced in such a worrying combination. The post-pandemic growth bubble has burst and we must open our eyes to the new reality of our business environment. Anyone who claims they can see what the world will look like in a year simply isn’t human. Or isn’t a robot either… We must recognize these are highly abnormal times and grind through them. Read More
It is time to party like it’s 2019 if we’re going to save the services industry
Anyone close to the coal-face of IT and business process services engagements knows it, but few are admitting it: staff attrition is out of control and threatening to destroy the whole fabric of outsourcing if service providers fail to get ahead of it. Read More
We’re already living in OneEcosystem, and if you don’t yet realize it, you may be out of the game
Enterprise innovation is moving beyond the walls of an organization as the “OneEcosystem” emerges. Read More
Live from New York! It’s the HFS Super Summit, September 13 and 14
On September 13 and 14, HFS will bring together enterprise leaders for a no-holds-barred, two-day HFS Super Summit. Live from New York! Read More
Outsourcing today is about providing your firm oxygen to stay alive, not cost savings
In today’s highly complex, uncertain, and difficult business environment, outsourcing might just save your business. Read More
