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  • Why you may regret going back to the office…

    September 10, 2022 | Phil Fersht

    Why you may regret going back to the office... Read More

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  • Today’s work mindset is destroying the very fabric that keeps great companies together

    August 26, 2022 | Phil Fersht

    With such a global assault on the stability of our lives, shouldn’t this be a time when we find some solace with our colleagues? Isn’t this a time when our bosses and colleagues are people with whom we can share our concerns and find some comfort in working together? Because the more we distance ourselves from our workplace, the more we are cutting off a valuable place that can help us through these challenging times. Read More

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  • Is it Aiman Ezzat? It most certainly is!

    August 18, 2022 | Phil Fersht

    As it approaches its $20bn revenue milestone, it's high time we caught up with Group CEO Aiman Ezzat to understand what's driving this growth since he took the helm over two years ago Read More

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  • Effort, Performance, Purpose: The Three Evolutions of Services

    August 12, 2022 | Phil Fersht, Saurabh Gupta

    The future of IT and business services must evolve from today's effort-based model to one that drives performance and, ultimately, common purpose between client and supplier. Read More

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  • ERM, EY, IBM, Accenture, and Capgemini tip-top the HFS Sustainability Top 10

    August 03, 2022 | Phil Fersht, Josh Matthews

    I sat down with Josh Matthews, our Practice Leader for sustainability, to dig into the results from this new research. Read More

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  • Why it’s time to get sucked into the Metaverse

    July 26, 2022 | Phil Fersht

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  • I’ll keep finding automations ’til I die

    July 23, 2022 | Phil Fersht

    The pandemic held back two-thirds of enterprise automation efforts, but over 70% are now experiencing a strong bounce-back with C-Suite sponsorship.  In short, debilitating labor shortages and wage inflation, combined with desperate moves to modernize digital infrastructures has firmly propelled a refreshed approach to automation back into the corporate spotlight. Read More

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  • Welcome to new normalization… not necessarily ropy recession

    July 12, 2022 | Phil Fersht

    We might be finally on a weird and rocky road to a much more normal future, compared to our highly-abnormal recent past.We may be experiencing unprecedented economic and societal challenges, but we should take solace in the fact that things are at their inflationary peak, and we are still moving forward as an economy. The fundamentals underneath it all are strong... Read More

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  • Get ready to experience the Chief Experience Officer… meet Abby Godee Copy

    July 09, 2022 | Melissa O'Brien, Phil Fersht

    HFS Research Leader, Melissa O'Brien got time with Publicis Sapient's new Chief Experience Officer, Abby Godee to shed some real light on what it means to be a CXO in 2022, and her vision for enabling experiences for Publicis Sapient’s employees, customers, and the greater community. Read More

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  • The new work environment: unstructured, empathetic and team-focused

    June 26, 2022 | Phil Fersht

    Management is more than dolling out tasks and conducting awkward performance reviews… it’s about getting to know what makes your people tick. Today's unstructured work environment is based on trust and closer emotional relationships between managers and colleagues Read More

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