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Are you providing services for the Generative Enterprise? HFS is researching who’s got what it takes
HFS is launching the industry’s first competitive analysis of professional services firms and the value they are creating with enterprise clients with the adoption and experimentation of generative AI tech. Read More
IBM Watson missed the AI revolution, but Watsonx could become the heartbeat of the Generative Enterprise
IBM unveiled its multi-model and multi-cloud Watsonx to drive AI-first enterprises - what we are calling "The Generative Enterprise" at HFS. IBM is describing the platform as a "full technology stack" for training, tuning, and deploying AI models, including foundation and large language models while ensuring tight data governance controls. In our view, Watsonx is the first enterprise-grade offering to address the Generative Enterprise holistically. Here’s our interpretation of WatsonxRead More
Meet our engineering genie… and her name is Nandini
Anyone tracking HFS will have noticed some terrific new brains join us over the past couple of years from all over the world, but one area we have been really keen to bolter is engineering services. And we were lucky enough to hire a smiling insomniac in Nandini Tare, who's helped us grow our practice and coverage significantly, especially with her recent flagship Horizons report on Digital Engineering Service Providers.So let's hear from her directly what makes her tick and her views in the industry...Read More
How the fungibility of tech talent will save tech services’ drift into mediocrity
Phil Fersht talks with Ravi Kumar to get his perspective on the current crisis engulfing tech services to attract the best and brightest - and reverse this depressing drift toward becoming a commodity business.Read More
HFS launches large language search capability to revolutionize research access
HFS Research, the leading analyst firm focused on the autonomous enterprise, today unveiled the first analyst search capability based on Generative Pre-trained Transformer 4 (GPT-4) to search the HFS Web.Read More
New HFS Horizons Report! Retail banks aggressively pursue new forms of value
The HFS Horizons Report: The Best Service Providers for Retail Banks, 2023 assesses how well service providers are helping their retail banking clients embrace innovation and realize value across three distinct horizons: Digital, Experience, and Growth.Read More
re:Invent or re:Position? AWS tries to ‘out Google’ Google on the importance of your data strategy
AWS could lose steam as the migration to the cloud, as a technology platform, gives way to the cloud’s role in making data a business asset. While AWS's growth numbers are still holding up, there could be significant changes on the horizon as Google Cloud Platform (GCP) makes up lost ground with its approach to a data-centric cloud environment.Read More
Automation doesn’t dictate why we do things; It must dictate how we do them
10 years since HFS introduced RPA to the industry, and we’re finally focusing on automation as a value-lever that drives business outcomes. The pandemic has shifted the automation focus from creating efficiencies in the back office to delivering immediate business impact, where talent shortages can be overcome, where digital workflows can operate despite broken supply chains, and where businesses can function effectively in their virtual and hyperconnected ecosystems.Read More
Two thirds of BPO customers want to pay for achieving business outcomes… only a third for butts-on-seats
Today's current “effort-based” BPO (BPM) services model is failing, but there is hope that this industry can course-correct its outmoded ways of behaving, with two-thirds of enterprise leaders preferring an outcome-based approach.Read More
Effort, Performance, Purpose: The Three Evolutions of Services
The future of IT and business services must evolve from today's effort-based model to one that drives performance and, ultimately, common purpose between client and supplier.Read More
