Confessions of a market forecaster – we might not be real wizards, but let us at least pretend we are!
Looking behind the curtain at how market sizing and forecasting really works…Read More
Ever wondered what analysts do?
Being an industry analyst, our work differs greatly from day to day and as such, today more than ever, we are wearing an ever increasing number of hats and taking on more responsibilities. Although, rather like the transition to the As-a-Service Economy,Read More
Thinking Outside The Box To Support SaaS Applications
I’ve been an analyst for 20 years, a period dominated by legacy systems, on premise applications and a very strict view of the IT services Value Chain of Plan, Implement and Manage. Service providers and analysts alike list relevant services that should aRead More
Forget about Omnichannel hype when your Basic Customer Service Sucks
Everyone is talking about how to get to the right strategy for omnichannel customer communications, yet no one really knows what it means.Read More
Welcome to my blog: Berzerk with Derk
This is my all new spot on Horses for Sources. The home of razor-sharp analysis and the place where hypes are crushed and real trends are born. Phil has set the bar incredibly high over the past decade. Inspired by the best analyst blogger around, my aimRead More
The Industry Speaks about Cloud, Part I: Business execs are buying-in to Cloud even more than their IT counterparts
Cloud Business Services are no longer hype - both business and IT executives are buying-into the value Cloud can bring to their jobs and their organizations. The ability to access business applications quicker, faster, cheaper and in a virtual business environment are the major drivers - and it's the business side of the house which is even more engaged by the potential value that the IT-side. Read More
Outsourcing – death by boredom?
TELL US SOMETHING WE DON'T KNOW! JESUS - THIS IS THE SAME FLUFF WE WERE BEING SERVED UP TEN YEARS AGO.Read More
Star analyst Euan Davis joins the HfS analyst stable
Six months to the day we launched a research organization, we're delighted to announce the first of several really exciting hires for our analyst team.Read More
A mad, rad day for HR technology and outsourcing
Anyone in the HR industry knows the best show of the year - and always the most entertaining - is the HR Technology conference in Chicago each September. And this year's effort promises to be the best so far.Read More