Category: Business Process Outsourcing (BPO)
We recently caught up Nagendra P. Bandaru to discuss the resilient nature of the IT services industry, his bullish outlook for Wipro, and his sage advice for enterprises to adapt to this pandemic shockRead More
The impact of the Paradigm Shock on the IT and business industry is seismic - the core value of services is to address what customers have to buy right now... and at prices they can afford.Read More
Coronavirus cruelly exposes the fragility of the offshore outsourcing industry: Will clients trust all their eggs in one basket again when this is over?
The outsourcing industry is fast-becoming be the first vital piece of the global economy to come under the microscope as we look at the world post-coronavirusRead More
When Wipro’s CEO Abid Neemuchwala announced his resignation it was a shock for employees and the industry as a whole... but it was less of a surprise to those who knew him wellRead More
We view this as the most exciting acquisition yet by Genpact, as it signifies the direction the firm is taking as a process designer, executor and engineer enabled by supporting digital and AI technology.Read More
Why going straight to digital with your outsourcing engagement is like buying a Tesla - it's a big change, can be expensive and requires a very different type of service partner to make it viable Read More