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Strange Things Happen at the Negotiation Table
According to HfS analyst Esteban Herrera, he's seen weeping, object-throwing, suicide threats, uncontrollable roll-on-the-floor laughter, walk-outs both staged and unplanned, and even a handstand...Read More
Can Recruitment Process Outsourcing empower a more flexible, scalable workforce?
Most companies would never have dared move the management of their entire recruiting function over to a third party, but the squeeze of this post-recession economy, combined with fresh thinking from company leaders and a willingness to explore global sourcing models in business functions that can benefit from added expertise and flexibility, is moving services such as Recruitment Process Outsourcing (RPO) up the corporate agenda for many firms.Read More
2030 HFS Services Technology Vision: The Future is Services-as-Software
By 2030, we will be engaging with services primarily through technology, minimizing human intervention and maximizing efficiency. In fact, services will barely even be services anymoreRead More
Global Capability Centers (GCCs)… The direction Indian IT must take to pivot from cost to value
While tech and BPO service providers have grappled with flagging enterprise demand and other market pressures, GCCs have thrived, with HFS estimating 2000 expected to be in full operation in 2025. So, are these GCCs genuinely the new face of Indian IT? And can they sustain their success and lead the Indian charge in global technology services?Read More
To assure the journey toward the Generative Enterprise™, organizations must show humility for the unknown
Quality assurance (QA), or simply “testing,” as it was called in the old days, can no longer be a reactive afterthought coupled with an unwillingness to invest in quality. Instead, it must become an integral part of the software development lifecycle (SDLC) and take on a much more holistic responsibility for assuring transformational outcomes.Read More
Retail and CPG firms turn to innovation to combat the digital dichotomy
The HFS Horizons: Retail and CPG Service Providers, 2023 report covers 24 leading providers helping their clients embrace innovation, devise new value streams, and realize value during these challenging times of rising costs, interest rates and rapidly changing consumer expectations.Read More
The Metaverse: Reports of ‘meh’ are greatly exaggerated
The Metaverse is so much more than Zuckerburg's stumbling business model; it's the complete immersion of augmented experiences enabled by AI and, ultimately, by Web3.Enterprise leaders should not allow knee-jerk headlines to distract them. The Metaverse is not going away, as proven by the investments continuing to be made and the practices, products, and services being established by leading service providers and consultancies. Your rivals are increasing their investment in the Metaverse. Your choice is between joining them now or scrambling to catch up later. Read More
One clear process intelligence market leader emerges
The 'HFS Horizons Process Intelligence Products 2023' evaluates leading process mining and task mining vendors’ capabilities. Process intelligence products have the potential to help enterprises significantly impact operations and tackle technical and process debt.Read More
Sustainability in 2023: Business continues to outpace politics. But not by enough
We’re still clueless about sustainability. Key people, in key organizations, in key rooms, still need help with contextualizing their roles and where to best spend their time and energy. Here we run over some musing across the global context, sustainability services, the energy and utilities industries, and the supply chain. If you make it to the bottom, you’ll find the last sources of optimism in the hand of both services firms and the increasingly powerful coalitions of the willing hoping to overcome the failures of politics and apologize later.Read More
re:Invent or re:Position? AWS tries to ‘out Google’ Google on the importance of your data strategy
AWS could lose steam as the migration to the cloud, as a technology platform, gives way to the cloud’s role in making data a business asset. While AWS's growth numbers are still holding up, there could be significant changes on the horizon as Google Cloud Platform (GCP) makes up lost ground with its approach to a data-centric cloud environment.Read More
