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Dodge Digital Disaster: Get Your Back Office Ducks in a Row
ESM is just one fundamental of the Digital OneOffice™ framework. A stop on a much larger journey to truly embrace digital transformation.Read More
Genpact becomes the first provider to acquire an AI platform
Genpact moves to integrate true artificial intelligence with its business process service offerings by acquiring the impressive Boston-based Rage Frameworks.Read More
Salesforce Services Blueprint 2017: Leaders demonstrate commitment, dedication, and investment
What has changed since our 2015 analysis of Salesforce Services providers? Quite a lot..Read More
The year of the HfS Infographic begins… in earnest
The IT Services Market Primer 2017Read More
HfS is named analyst of the year by our fellow professionals
Analyst relations pros voted for over 170 different individual analysts, and guess who won?Read More
Everything you ever wanted to know about the Energy sector but never dared to ask…
HfS analyst Derk Erbé talks about the energy sector, and the expected effects of creeping automation and Donald TrumpRead More
Lisbon, Then and Now with Teleperformance
Thoughts from a return visit to the CX Lab and multi-lingual hubRead More
The Hitchhikers Guide to Intelligent Automation, Part I
To learn more about the complexity around the notion of Intelligent Automation, HfS has launched the inaugural Intelligent Automation Blueprint.Read More
HfS is back in Cambridge University for another no-cheese bake off of services leaders
This promises to be another UK style "throw the kitchen sink at everything crappy about our service industry"Read More
Finally… #Digital is defined and HfS does the defining
We couldn't take it anymore, so here is Digital defined in six layers of naked gloryRead More
