Category: IT Outsourcing / IT Services
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New HFS Horizons Report! Retail banks aggressively pursue new forms of value
The HFS Horizons Report: The Best Service Providers for Retail Banks, 2023 assesses how well service providers are helping their retail banking clients embrace innovation and realize value across three distinct horizons: Digital, Experience, and Growth.Read More
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It’s all just so easy when you got DC…
When we look at the now-famous Cognizant CEO factory, probably the best-known of the bunch is Debashis Chatterjee (known simply as "DC" to everyone in the biz), who now finds himself leading the new $4.2bn powerhouse that is LTIMindtree. He's also one of the calmest and easy-going guys you can hope to meet in this business. So let's hear directly from DC... what makes him tick and what's next for the new 7th largest Indian-heritage service provider...Read More
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2023 is the year of ‘The Autonomous Enterprise’ as economics trigger change
Inflation-driven pressures will likely culminate in a huge wave of job reductions, sparking the demand for autonomous technologies to fill the voidRead More
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2023 will provide a huge opportunity for automation service providers… so how do they stack up?
The economic conditions in 2023 will put automation in the hot seat, and expectations are on operations leaders to roll out automation initiatives. So one thing is clear, most organizations will need a lot of help to roll out real automations that perform more than basic RPA - they need to evaluate automation and AI technologies across the board to move their organizations forward across our three Horizons.Read More
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New HFS Horizons Report! Healthcare Payer Service Providers are all about the right fit
In October 2022, HFS said goodbye to the Top 10s and welcomed HFS Horizons, a forward-looking construct to evaluate service providers. Our first industry focused horizon report is the healthcare payer service provider report that was published in November 2022. This report helps healthcare enterprise buyers make high-confidence buying and partnering decisions in the context of the specific challenges they are attempting to address. Read More
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re:Invent or re:Position? AWS tries to ‘out Google’ Google on the importance of your data strategy
AWS could lose steam as the migration to the cloud, as a technology platform, gives way to the cloud’s role in making data a business asset. While AWS's growth numbers are still holding up, there could be significant changes on the horizon as Google Cloud Platform (GCP) makes up lost ground with its approach to a data-centric cloud environment.Read More
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Outsourcing will shine or fail as we combat this global assault on our stability
There has never been a time when third-party help has been so badly needed to help businesses drowning in spiraling wages and energy costs, crippled by attrition, tormented by cyber criminals, and desperately needing the skills and capabilities just to keep their business operations functioning.Read More
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Employees are bored and fearless to move, but see real potential if their leaders realize its no longer 2005
Service provider leaders must get their heads out of the sand and challenge both their clients and their staff to raise the value of their partnerships. The problem ultimately lies with bad leadership, not bad working attitudes.Read More
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Goodbye Top Ten and Hello HFS Horizons!
We are unveiling "HFS Horizons" to align the performance of service providers and tech suppliers with the outcomes they help their clients define, the great experiences their clients enjoy, and the synergies their clients are developing across their ecosystem partners to create new sources of value.Read More
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Two thirds of BPO customers want to pay for achieving business outcomes… only a third for butts-on-seats
Today's current “effort-based” BPO (BPM) services model is failing, but there is hope that this industry can course-correct its outmoded ways of behaving, with two-thirds of enterprise leaders preferring an outcome-based approach.Read More