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Accenture, Infosys, KPMG, EY and DXC top the 2021 ServiceNow services rankings
HFS' IT services leader, Dr Tom Reuner has spent the past few months talking with an exhaustive quota of end-customers of ServiceNow, in addition to drilling into HFS' customer perception surveys, to draw up the definitive Top Ten guide to ServiceNow SvsRead More
As the industry churns Tom Reuner returns
Tom Reuner talks to us about his return to the analyst foldRead More
Is your Robotic Software really supporting business transformation at scale beyond piecemeal projects? Time to have your say…
HFS is refining how we view RPA in 2019, so have your say in our 2019 surveyRead More
Who Are the As-a-Service Winners in Energy Operations? HfS’ inaugural Energy Operations Blueprint reveals frontrunners Accenture, EPAM, Infosys, Wipro and TCS
Who Are the As-a-Service Winners in Energy Operations? HfS’ inaugural Energy Operations Blueprint reveals frontrunners Accenture, EPAM, Infosys, Wipro and TCSRead More
Accenture, IBM, NGA and NTT Data lead in SuccessFactors services
HfS unveils the first ever industry report on SuccessFactors servicesRead More
Fancy yourself as a sourcing Master Black Belt?
HfS' Governance Proficiency Certification Program is designed to help today's sourcing executives approach service provider relationships and governance strategy with a sophisticated and pragmatic approach that will help them advance their careers, their skills and their experienceRead More
Are you ready to turn on… to HfS research dot com?
A few memories from the HfS team, as we ready for something just a little bit special, coming very soon to a laptop near you. And ask yourself - are you ready? Read More
Reetika Joshi, Contributing Analyst, BPO Strategies
Reetika Joshi is a Senior Research Analyst at ValueNotes Sourcing Practice. She currently tracks the outsourcing industry, with a special research focus on the fast-growing technology-enabled learning segment. She contributes regularly to HfS Research's BPO research coverage, in areas such as analytics and vertical processes.Read More
2025 is the breakthrough year for Generative Enterprise — and partnering with a capable services partner is critical
Prepare for a breakthrough year in the Generative Enterprise—powered by the potential of agentic AI to deliver end-to-end, self-improving, cross-silo processes to achieve business outcomes, the promise of deregulation, and greater access to infrastructure of the Stargate program, and a new wave of LLM innovation exemplified by China’s DeepSeek. Our Generative Enterprise Services Horizons report 2025 identified several trends: how service providers are meeting enterprise needs, effectively training people, what enterprises need more of from their service partners, and what customers and partners have to say about their service experiences.Read More
GenAI will crash and burn
We’re sad to inform you all that the GenAI we have grown to love with such intensity will shortly crash and burn. We’ve been here before, folks, when we called the death of RPA five years ago… and we are today calling the death of GenAIRead More
