Category Archives: Robotic Process Automation

The Indian majors double their market share in just four years - what's the secret and can they be stopped?

The Indian majors double their market share in just four years - what's the secret and can they be stopped?

It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surge

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Is BPO on the brink of a technology revolution?

Is BPO on the brink of a technology revolution?

Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes

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Ready for the ultimate robotic process automation debate?

Ready for the ultimate robotic process automation debate?

At long last... we have everything you've ever wanted to know about Robotic Process Automation and never dared to ask

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Automation killed the gamification star

Automation killed the gamification star

Even back in '79 the world was already beginning to zone in on the power of automation

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Automation: it's about solving business problems, stupid!

Automation:  it's about solving business problems, stupid!

We asked HfS' Charles Sutherland to share his views on what is really happening with process automation and why is shouldn't be confused with technology automation theories of yesteryear

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Robotistan takes a seat at the BPO Security Council

Robotistan takes a seat at the BPO Security Council

Last year, we noticed there was a new nation-state “Robotistan” making its presence felt at this august world body and we, at HfS, wondered how significant a player it could become in matters of the BPO and shared services nation states.

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Greetings from Robotistan, outsourcing’s cheapest new destination

Greetings from Robotistan, outsourcing’s cheapest new destination

How would you like to build a software robot to automate a business process for one client, and then resell copies of that robot to a dozen other clients in the same vertical?

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