Category Archives: Robotic Process Automation

Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat

Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat

Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.

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What's the real impact of Digital Technologies on Outsourcing and Shared Services?

What's the real impact of Digital Technologies on Outsourcing and Shared Services?

The business world is fundamentally shifting, but do our organizations really need to reinvent their operating models to stay ahead of the curve?

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Outsourcing and shared services investment intentions at record high as the Integrated Global Services model takes center stage

Outsourcing and shared services investment intentions at record high as the Integrated Global Services model takes center stage

Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choice

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Parikh preaches, prophesizes and prognosticates… Part 2

Parikh preaches, prophesizes and prognosticates… Part 2

The final part of Phil Fersht interviewing Avasant CEO Kevin Parikh

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The digital failure of today's operations talent: two-thirds of enterprises are falling short

The digital failure of today's operations talent: two-thirds of enterprises are falling short

A Digital talent crunch is coming and this could get ugly for some

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Why offshoring is hotter than ever

Why offshoring is hotter than ever

Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services

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Time to stop the buzzword balderdash and become meaningful again

Time to stop the buzzword balderdash and become meaningful again

Our industry has started to lose the plot with the amount of buzz terms spewing around

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Defying disruption, or a ticking HR time-bomb? How TCS reduces its average cost per employee by 6.3% each year

Defying disruption, or a ticking HR time-bomb? How TCS reduces its average cost per employee by 6.3% each year

Not only does TCS enjoy the highest revenue growth in the IT services industry, it is also the most profitable - so what's the secret sauce?

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Europe's finest enterprise operators take on the USA at the Cambridge University Blueprint Sessions. Who's sourcing smarter?

HfS Blueprint Cambridge

This June we are assembling the ultimate pool of European and American services talent to duke it out on the hallowed lawns of Cambridge's Gonville and Caius College

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BPO: Pronounced dead, but still very much alive

BPO: Pronounced dead, but still very much alive

BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years' away from being put to bed.

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