Category Archives: Robotic Process Automation

Gianni Giacomelli... he lived in Delhi

Gianni Giacomelli... he lived in Delhi

Genpact's Gianni Giacomelli talks to HfS' Phil Fersht

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The Evolving Maturity of Robotic Process Automation

The Evolving Maturity of Robotic Process Automation

The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategy

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Is your Service Provider genuinely investing in As-a-Service Capabilities?

Is your Service Provider genuinely investing in As-a-Service Capabilities?

How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy?

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Why some service providers are grimly clinging onto the labor-arbitrage model

Why some service providers are grimly clinging onto the labor-arbitrage model

A new breed of provider has to emerge, which can disrupt the legacy labor-based model

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Deconstructing your manual BPO activities for the As-a-Service Economy

Deconstructing your manual BPO activities for the As-a-Service Economy

Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai.

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The Ten Tenets Driving the As-a-Service Economy

The Ten Tenets Driving the As-a-Service Economy

As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets

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More hope less fear, please - Digital is not only changing the way we work, it's improving it

More hope less fear, please - Digital is not only changing the way we work, it's improving it

The world of work's just so much more interesting and rewarding today that it was even five years' ago

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Cooking up NASSCOM's $50 billion Bangalore biryani

Cooking up NASSCOM's $50 billion Bangalore biryani

Charles Sutherland shares thoughts on NASSCOM's ambition to grow Business Process exports from $20 Billion in 2014 to $50 Billion by 2020.

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Shamelessly Shamus: Why Europe is positioned to leapfrog the United States

Shamelessly Shamus: Why Europe is positioned to leapfrog the United States

Did you hear the one about the Mamil (middle aged man in lycra), who got off his bike, donned a suit and tie and joined a Big 4 consulting firm to wax lyrical about sourcing strategy?

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Welcome to the era of churn, where 50% of outsourcing contracts are at risk

Welcome to the era of churn, where 50% of outsourcing contracts are at risk

Clients are genuinely walking away from outsourcing relationships which provide mediocre value

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