Category Archives: Robotic Process Automation

Skill not Scale: The Massive Opportunity Awaiting the Services Industry

Skill not Scale: The Massive Opportunity Awaiting the Services Industry

There needs to be a coming-together of consulting and outsourcing service delivery, the likes of which we have yet to see at a broad scale in the services industry

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Unveiling the 2015 Robotic Premier League Table: HP, TCS and IBM are setting the pace

Unveiling the 2015 Robotic Premier League Table:  HP, TCS and IBM are setting the pace

Congratulations to HP, TCS, IBM, Sutherland Global Services and Genpact for topping the 2015 Robotic Premier League table

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Here are our Autonabilized 2015 HfS predictions

Here are our Autonabilized 2015 HfS predictions

17 Killer Predictions from the HfS analyst team. All of these will happen too...

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Atos and Xerox exchange holiday gifts, but can they disrupt a market asleep at the wheel?

Atos and Xerox exchange holiday gifts, but can they disrupt a market asleep at the wheel?

This transaction focuses both service providers on their strengths and will help them be more effective in the emerging As-a-Service Economy

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The three dirtiest phrases in services

The three dirtiest phrases in services

Here are three phrases that are today's big no-nos

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Gianni Giacomelli... he lived in Delhi

Gianni Giacomelli... he lived in Delhi

Genpact's Gianni Giacomelli talks to HfS' Phil Fersht

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The Evolving Maturity of Robotic Process Automation

The Evolving Maturity of Robotic Process Automation

The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategy

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Is your Service Provider genuinely investing in As-a-Service Capabilities?

Is your Service Provider genuinely investing in As-a-Service Capabilities?

How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy?

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Why some service providers are grimly clinging onto the labor-arbitrage model

Why some service providers are grimly clinging onto the labor-arbitrage model

A new breed of provider has to emerge, which can disrupt the legacy labor-based model

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Deconstructing your manual BPO activities for the As-a-Service Economy

Deconstructing your manual BPO activities for the As-a-Service Economy

Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai.

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