Category Archives: Robotic Process Automation

Why Design Thinking can save the outsourcing industry

Design Thinking

Without Design Thinking, enterprises are really just retrofitting expensive solutions into legacy processes and likely wasting a whole load of time, resources and money. It all starts with Design Thinking.

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Neural Platform Professor, TCS' Harrick Vin

Dr. Harrick Vin, Vice President and Chief Scientist, Global Head, Innovation and Transformation, IT Infrastructure Services, Tata Consultancy Services (click photo for bio)

TCS' mastermind behind its new Neural Automation system ignio, Professor Harrick Vin, talks to HfS' Phil Fersht

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Why big consulting needs to buy into BPO to address the As-a-Service Economy

Consulting-eat-BPO

Can we really progress in this era of denial and bullshit? Of course not.... we will see a few bold moves to get ahead of this market, and some may well come from this potential marriage of big consulting and big BPO.

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Ready for a reality slap around the face with a wet kipper?

Harvard-2015

The next HfS Service Buyer Working Summit will be held in Harvard Square, Cambridge MA, 1st-2nd December 2015

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Sourcing Superman of the Source, Barry Matthews

Barry-Matthews-2015

Phil Fersht interviews Source co-founder Barry Matthews about their merger with Alsbridge and his hands-on experiences of Robotic Process Automation

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The Foundations of the As-a-Service Economy (Part 2): Avoiding getting burned without a burning platform

What do you mean, we have to change?

Operations are becoming standardized, cloudified and robotized - and if we can't reorient our staff to accept this reality and expand their capability horizons, many will be waiting tables, driving ubers or cutting hair before we know it.

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The biggest threat to outsourcing's future: Unfocused and unambitious Millennials

Social_Cocaine

If we don't have succession plans to blood the next generation of talent, we'll just become an industry of old farts

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The Four Foundations of the As-a-Service Economy, Part I: Getting your Outsourcing and Talent mix right

Moving at warp speed into the As-a-Service Economy

We're on a train hurtling towards something resembling "As-a-Service" and we need to make sure we stay on it

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Less lipstick on the As-a-Service pig please...

Pig-lipstick

Most of our beloved providers want to talk a big game more than having the real chops to prove it

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Robo-Britannia: Is Britain leading the As-a-Service revolution?

Robo-HRH

When it comes to being first on the bandwagon for experimenting with solutions that can drive out cost and improve productivity, the UK - amazingly after all these years - still leads the way

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