Category Archives: Robotic Process Automation

Finance talent: automation skills now trumping analytics skills

Need for Automation skills in F&A increasing

If finance staff are not willing to adapt to the As-a-Service world, they will be irrelevent in tomorrow’s enterprise

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Rohit's rhetoric

Rohit Kapoor is Vice Chairman and CEO EXL (Click for bio)

EXL CEO Rohit Kapoor talks to HfS' Phil Fersht about the future of BPO and his own company's story

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The HfS 2016 Blueprint Research Agenda ...at your service

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The analyst industry's most ambitious 2016 research agenda

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Life beyond automation? Consider the H Factor

Technology is useless without the H Factor to drive it...

The H Factor: Being smart humans who can intelligently apply tech, not be replaced by it

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Meet the Fresh Prince of Capgemini... Mike Small

Mike Small is the Global Sales Officer, BPO at Capgemini

Mike Small, Global Sales Officer, BPO at Capgemini talks to Phil Fersht of HfS

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Outsourcing is on life support, with many providers failing to invest in As-a-Service

Legacy Cat

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Provider, provider on the wall, who's delivering Trust for Digital?

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HfS unveils the first Trust-as-a-Service Blueprint Report assessing service provider capability in the Digital Security Realm

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Cannibalize or face extinction (if you want to survive in the As-a-Service Economy)

hannibal the cannibal

Most service providers are not structured for success..... and the problem lies at the top

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Weekend Rant: Let's cut this bullsh*t and have meaningful conversations again (please)

Skeptical

We have to fix our bullsh*t problem, or this industry will fade into irrelevance

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How Robotic Process Automation has become a right dog's breakfast

Dogs Breakfast RPA

The services industry has gone careening up RPA hype creek, powered by advisor and provider-infused methane

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