Category Archives: Robotic Process Automation

The lack of ethics in enterprise AI and intelligent automation

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We need to talk more openly about the future governance of artificially intelligent environments

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Forget the sharing economy, we're in the uncaring economy

The Sharing Economy

People care mosy about enjoying the outcomes of what they pay for, not the efforts made to achieve those outcomes

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#Crazymergerideas - Infopact or Genosys?

Two CEOs clearly up to no good... Genpact's Tiger Tyagarajan (left) and Infosys' Vishal Sikka (right)

What if Infosys and Genpact got a little more intimate with each other...

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Our Dallas working summit really rocked... next up Harvard Square!

Highlights from the recent As-a-Service HfS Working Summit in Dallas, Texas

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Why Design Thinking can save the outsourcing industry

Design Thinking

Without Design Thinking, enterprises are really just retrofitting expensive solutions into legacy processes and likely wasting a whole load of time, resources and money. It all starts with Design Thinking.

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Neural Platform Professor, TCS' Harrick Vin

Dr. Harrick Vin, Vice President and Chief Scientist, Global Head, Innovation and Transformation, IT Infrastructure Services, Tata Consultancy Services (click photo for bio)

TCS' mastermind behind its new Neural Automation system ignio, Professor Harrick Vin, talks to HfS' Phil Fersht

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Why big consulting needs to buy into BPO to address the As-a-Service Economy

Consulting-eat-BPO

Can we really progress in this era of denial and bullshit? Of course not.... we will see a few bold moves to get ahead of this market, and some may well come from this potential marriage of big consulting and big BPO.

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Ready for a reality slap around the face with a wet kipper?

Harvard-2015

The next HfS Service Buyer Working Summit will be held in Harvard Square, Cambridge MA, 1st-2nd December 2015

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Sourcing Superman of the Source, Barry Matthews

Barry-Matthews-2015

Phil Fersht interviews Source co-founder Barry Matthews about their merger with Alsbridge and his hands-on experiences of Robotic Process Automation

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The Foundations of the As-a-Service Economy (Part 2): Avoiding getting burned without a burning platform

What do you mean, we have to change?

Operations are becoming standardized, cloudified and robotized - and if we can't reorient our staff to accept this reality and expand their capability horizons, many will be waiting tables, driving ubers or cutting hair before we know it.

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