Category Archives: Robotic Process Automation

Why 77% of the C-Suite really want provider-replacement therapy

Therapy

Now is time for the C-Suite to step back in to broker that next wave of services transformation

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Download the industry's updated Robotic Process Automation maturity model

Author of the RPA Maturity Model, Charles Sutherland, is Chief Research Officer at HfS (Click for bio)

HfS' Charles Sutherland has updated the industry's RPA Maturity Model. Download your copy here

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Three very handsome CEOs take on three advisors... only on HfS

Three very handsome CEOs take on three advisors... only on HfS

This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.

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Data is eating the services industry!

Data eating the world

Facilitating and empowering the core data of the enterprise is where the real value is - that is the "lock-in" of the future

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Accenture, EXL and TCS enter Winner’s Circle in HfS Utilities BPO Blueprint

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HfS Research Director, Reetika Joshi, takes a deep look at the disruptive Utilities BPO marketplace

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The discussion thread that defines us? Traumatic 2016... Survive the race to the bottom!

Indian heritage majors... rev growth 2010-present

2016 is the year that will separate the service dinosaurs from the savvy cannibalizers

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10 issues defining the services industry in 2016

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The HfS analyst team demands 10 big things the services industry needs to address in 2016

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HfS is back in Cambridge University for another no-cheese bake off of services leaders

We're back at Gonville & Caius College, Cambridge this Spring (Click to learn more)

This promises to be another UK style "throw the kitchen sink at everything crappy about our service industry"

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80% of outsourcing relationships fail to deliver collaborative value... so what can we do?

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Too many of today's services relationships are just not set up to be collaborative ventures

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Why we mustn't make the same mistakes with RPA that we made with BPO

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RPA is only the first step on a journey of self-learning, self-healing, dynamic process creation and really smart decision making support for your business

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