Category Archives: Robotic Process Automation

Finally the industry has credible RPA product benchmarks from 359 superusers

Finally the industry has credible RPA product benchmarks from 359 superusers

HfS Research releases the first credible RPA customer experience benchmarking research, covering the leading 10 products across 359 stakeholders

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The G2000 is still cost-obsessed, but getting there now depends on process robotics, predictive data, OneOffice alignment and a whole lotta pain

The G2000 is still cost-obsessed, but getting there now depends on process robotics, predictive data, OneOffice alignment and a whole lotta pain

Sometimes ripping out the very fabric of what got you here is what you have to do to survive in the future

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Is RPA officially the new outsourcing?

Is RPA officially the new outsourcing?

New data from the 2018 State of Operations and Outsourcing Study shows investment in RPA at unprecendented levels

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Gartner fails spectacularly with its 180 degree flip on the impact of AI Automation on jobs

Gartner fails spectacularly with its 180 degree flip on the impact of AI Automation on jobs

While many people love to keep spinning new headlines everyday, in the hope #fakenews is now the #realnews, some of us still have memory banks that last longer than one week, especially when CIOs spend billions of dollars for this type of council

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Fed up with the AI nonsense? Well here's your reality check...

Fed up with the AI nonsense?  Well here's your reality check...

An unvarnished, unsponsored, unpuffed view of the AI enterprise world from HfS

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Automation delivers the means, OneOffice provides the end

Automation delivers the means, OneOffice provides the end

Without a defined OneOffice endstate, Automation strategies will always run out of steam

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RPA is officially the shiny new silver bullet: 53% of the Global 2000 are planning significant RPA investments to slash costs in 2018

RPA is officially the shiny new silver bullet: 53% of the Global 2000 are planning significant RPA investments to slash costs in 2018

The world's leading enterprises view RPA as the next silver bullet to slash operations costs. Is this realistic?

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Findings from #HfSFORA: Half of firms' staff will be impacted by automation and 40% of them have no idea what to do with them

Findings from #HfSFORA: Half of firms' staff will be impacted by automation and 40% of them have no idea what to do with them

So here's the biggest issue facing enterprise operations in the next couple of years:  what to do with staff impacted by automation.

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It's an automation slaughter with Lee Coulter

It's an automation slaughter with Lee Coulter

Phil Fersht Interviews Lee Coulter, CEO Ascension Shared Services and Founder, Agilify

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Automation to impact 750,000 low skilled Indian jobs, but create 300,000 mid-high skilled jobs by 2022

Automation to impact 750,000 low skilled Indian jobs, but create 300,000 mid-high skilled jobs by 2022

As deal pricing moves from FTE to transaction and outcome, how will this impact the number of employees needed to service them?

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