Category: Robotic Process Automation

  • Francis chances with HFS!

    January 31, 2024 |

    We are thrilled to announce a significant addition to the HFS Research team, as we welcome Francis Carden as our new Chief Technology Evangelist. Francis brings with him a wealth of experience and expertise that will undoubtedly enhance our capabilities and benefit our clients.Francis brings four decades of invaluable experience in the realm of software automation, having co-founded successful companies such as Pixel Innovations and OpenSpan. In 2016, Pega acquired OpenSpan to launch its RPA capabilities, and Francis led Pega's digital automation and robotics business.Read More

  • Services firms are out of runway. They must forget Labor Arbitrage and conform to Technology Arbitrage

    December 10, 2023 | ,

    The fundamental value creation lever in the legacy Labor Arbitrage era has been the centralization of people in a global delivery model. The fundamental value lever in the Technology Arbitrage era is all about architecting and orchestrating the rapidly changing technology ecosystem in line with the client’s business model. It’s past time for the IT and BPO Services industry to jump to a new S-curve driven by Technology Arbitrage if they wish to get back to another season of hockey stick growth.Read More

  • IDP goes beyond document processing to unlock insights from masses of data

    HFS has published its first intelligent document processing (IDP) Horizons report covering the broad landscape of IDP vendors landscape engaging with major enterprises.Read More

  • As ChatGPT goes Enterprise, here are Ten GenAI Reality Checks you need to take…

    September 03, 2023 | , ,

    Barely ten months after its birth changed the world of technology, OpenAI unleashes ChatGPT Enterprise, where enterprises now have "Enterprise-grade security and privacy, unlimited higher-speed GPT-4 access, longer context windows for processing longer inputs, advanced data analysis capabilities, customization options, and much more."Assuming the 20 enterprises that road-tested ChatGPT Enterprise experienced these benefits in double-quick time, you have to take a serious look at scaling up GenAI tools or risk getting left behind with the most hyped technology since the Internet came to be... here are 10 reality checkpoints you must considerRead More

  • GenAI is meaningless, unless it is toasted

    August 06, 2023 |

    The tech world must convince people how amazing the GenAI experience is to them, genuinely demonstrating how they can immerse themselves in a new technology that everyone can immerse into their daily lives.  GenAI may not be toasted, but it can make you happy.Read More

  • One clear process intelligence market leader emerges

    The 'HFS Horizons Process Intelligence Products 2023' evaluates leading process mining and task mining vendors’ capabilities. Process intelligence products have the potential to help enterprises significantly impact operations and tackle technical and process debt.Read More

  • Redefining leadership roles is critical to be an effective Autonomous Enterprise

    A strong governance capability has the talent, tech infrastructure, automation, and AI to deliver the data that will drive success with minimal manual interventions that impede progress and speed. The ultimate goal of an autonomous enterprise allows us humans to remove ourselves from some parts of the system so that we can make continuous improvements to the ecosystem as a whole.What are the leadership roles needed to understand the data they need? How can we build the right internal teams and external partnerships to support an autonomous enterprise? And how can we design smart governance to manage key decisions faster with some degree of confidence? Read More

  • 2023 is the year of ‘The Autonomous Enterprise’ as economics trigger change

    January 21, 2023 |

    Inflation-driven pressures will likely culminate in a huge wave of job reductions, sparking the demand for autonomous technologies to fill the voidRead More

  • The Six Principles of The Autonomous Enterprise

    An autonomous enterprise is one whose leadership continuously seeks to refine the data it needs in real-time to be successful.  Its governance capability ensures it has the talent, tech infrastructure, automation, and AI to deliver the data that will drive success with minimal manual interventions that impede progress and speed. The ultimate goal of an autonomous enterprise allows us humans to remove ourselves from some parts of the system so that we can make continuous improvements to the ecosystem as a whole.Read More

  • 2023 will provide a huge opportunity for automation service providers… so how do they stack up?

    December 19, 2022 | , ,

    The economic conditions in 2023 will put automation in the hot seat, and expectations are on operations leaders to roll out automation initiatives. So one thing is clear, most organizations will need a lot of help to roll out real automations that perform more than basic RPA - they need to evaluate automation and AI technologies across the board to move their organizations forward across our three Horizons.Read More