Category Archives: Sourcing Change Management

Ensure you keep calm during transition…

May 18th, 2013

Ensure you keep calm during transition…

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The dreamSource files… you really think, in three months, you can transform what took us 30 years to build?

May 1st, 2013
Watermelon-sourcing

Welcome to dreamSource, where 73% of providers worry they may get fired for only delivering what was agreed in the contract

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If there’s something strange with your processes, who ya gonna call? Ghoshbusters…

April 28th, 2013
Afraid of no processes: Genpact's solution head Shantanu Ghosh

Anyone close to business services over the last decade would have crossed paths with one little guy with a huge brain: Genpact’s Shantanu Ghosh.

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No Payne no Gain for a Chief Customer Officer… Part II

March 13th, 2013
Bill Payne is IBM's CRM Services lead

In case you missed IBM’s CRM Chief Bill Payne’s return to blog-stardom during Part I, he discussed his vision for the creation of a “Chief Customer Officer” position within companies, who would report directly to the CEO. In Part II, Bill discusses shifting mindsets, the impact of analytics and evolution of outcome-centric engagements impacting the marketing function…

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Why middle management is often as influential as the C-Suite when it comes to outsourcing

February 15th, 2013
Insanity

The official definition of insanity in sourcing: recounting how many times a service provider has said to you, “We’ve got to get to the C-suite to pitch innovative ideas because middle management is too risk adverse.”

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Banking in 2013: Control freaks who just can’t let go face their toughest challenges yet

February 7th, 2013
HFS' Michael Koontz, author of Business Services Outsourcing in Banking and Financial Services: 2013 Market Report (click to view)

Financial services are poised to have a huge year; there will be mergers, systems upgrades, global expansion and new product launches all designed to regain their positions as industry leaders.

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Outsourcing may be battered, bruised and vilified… so why is only a twentieth of enterprises planning to reduce it in 2013?

January 27th, 2013
Outsourcing-new-dawn

Make no bones about it: 2012 was a pretty dire year for the industry known as “outsourcing”. However, brand new data from our State of Outsourcing 2013 Study conducted with the support of KPMG, and the largest-ever research survey focused on IT and business function outsourcing, clearly shows that the majority of enterprises are not only aggressively focused on increasing their outsourcing portfoilios, but many are now taking a more mature and realistic approach.

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Coping with the return to work

January 7th, 2013
Retuning-to-work-1

Here’s some free advice, folks, so do with it what you want…

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Can we ever get back to the “thinking” workforce?

December 2nd, 2012
Think

Many of today’s businesses are over-bloated with operational staff whose modus operandi is about maintaining the status quo, as opposed to exploring new ways to advance the business.

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Tiger Tales Part III… Working with the 57%

November 18th, 2012
NV “Tiger” Tyagarajan is President and CEO, Genpact (click for bio)

In Part III, we ask Genpact CEO Tiger Tyagarajan his views of the “57%”, the percentage of enterprise customers who feel their provider does not understand their business

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Are YOU ready for dreamSource?

November 15th, 2012
dreamSource_PR

Today, we’re proud to announce the unveiling of what promises to be the ultimate sourcing showdown of leading enterprise buyers and providers… in Westchester County, New York, next Spring

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Our businesses need to perform eons better than our politicians when it comes to CHANGE

October 22nd, 2012
Gradual_Change

Imagine running a business where you have no accountability for cost control, achieving your stated objectives and are completely paralyzed to change anything. And when you do try and change something, half the organization refuses to even contemplate change? Welcome to government.inc. The impossible organization.

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The great outsourcing talent-chasm: 57% of service provider staff don’t understand their clients’ businesses

September 30th, 2012
The-O-word-Final-Word

In terms of business understanding, initiative, innovation and culture, non-US staff are miles behind local staff. For example, only 43% of outsourcing customer feel their non-US staff understands their business, when compared to 88% of local staff. Yes, this gap will surely close as the industry matures, but I find this talent-chasm unacceptable in today’s global marketplace.

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Why the social enterprise matters… Yarmis brings his thoughts back from Dreamforce

September 23rd, 2012
HfS' Research VP Jonathan Yarmis putting in the hard graft at the Dreamforce show

We can’t understate the importance of social media on the enterprise. Hey – we bet our whole business model on it! And that’s why we hired one of the best thinkers in the social sphere to help us understand how social will impact business processes and how enterprises will operate in this new social world we live in. So we coaxed Jonathan Yarmis from his Dreamforce-induced hangover, where he was living it up with 90,00o 0ther technology geeks, to tell HfS why this matters….

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The biggest, baddest and boldest bevvy of buyers is back to bend the boundaries of the blueprint in Boston…but hurry as we’re almost out of room!

September 2nd, 2012
HfS50-Boston-final-hfs-blog2

We are very close to capacity for our upcoming Blueprint Sessions 2.0 taking place October 23-25, 2012 in Boston event so Register Now to secure your spot!

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IBM’s Kenexa acquisition can take the talent conversation outside of the HR department

August 28th, 2012
IBM-Kenexa

HfS believes IBM is likely to be eyeing a further acquisition in the talent management software space as Kenexa brings very strong Recruitment Process Outsourcing competency and IP in employee engagement and compensation, but was still developing out its cloud platform.

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Why does PwC want an Ant’s Eye View of the world?

August 17th, 2012
ant-pwc

There are all sorts of reasons to dismiss this acquisition – this is neither the first nor the last acquisition we’ll see by big companies attempting to acquire their way into the social business space – but we’re actually guardedly optimistic about this one.

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Fancy being an industry analyst?

August 8th, 2012
Terrible_job

HfS is expanding its global remit and we need to bring onboard more talent which has a good idea where our world is heading. If you are passionate about our industry, want to put YOUR stamp on its directions and be part of an incredible team, then send us your resume

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Happy birthday, Dodd-Frank!

July 21st, 2012
Whoever said we were't stimulating new growth for the professional services industry?

Please join us in wishing Dodd-Frank “Happy Birthday.” This is the largest financial reform act in U.S. history, amassing 884 pages when it was finally signed in 2010, designed to enforce the most significant changes to financial regulation in the United States since the regulatory reform that followed the Great Depression.

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Doctor Disruptive joins HfS to lead Social Business research

July 17th, 2012
Jonathan Yarmis is Research Vice President at HfS (Click for Bio)

Global business practices are starting to become disrupted in ways that is shocking many firms into retrenching, while others are realizing they have little choice but to embrace the change, otherwise get left behind. Jonathan Yarmis, aka “Doctor Disruptive” has crafted a trade where he combines an intimate knowledge of technology, media and global business dynamics to bring to you a unique research practice dedicated entirely to covering the impact that social media and disruptive technologies are having on global business dynamics and operations.

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