Category Archives: Sourcing Change Management

The biggest threat to outsourcing’s future: Unfocused and unambitious Millennials

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If we don’t have succession plans to blood the next generation of talent, we’ll just become an industry of old farts

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The Four Foundations of the As-a-Service Economy, Part I: Getting your Outsourcing and Talent mix right

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We’re on a train hurtling towards something resembling “As-a-Service” and we need to make sure we stay on it

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Less lipstick on the As-a-Service pig please…

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Most of our beloved providers want to talk a big game more than having the real chops to prove it

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The industry’s first Workday services blueprint: A new breed of As-a-Service providers has disrupted HR delivery forever

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The industry’s first-ever Blueprint Report looking at Workday Services

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Robo-Britannia: Is Britain leading the As-a-Service revolution?

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When it comes to being first on the bandwagon for experimenting with solutions that can drive out cost and improve productivity, the UK – amazingly after all these years – still leads the way

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Why IBM should acquire TCS

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Service providers need to figure out how to blend the best parts of each other to find their path to the As-a-Service Economy

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Tom Reuner rolls up to rev up our research

Tom Reuner, HfS Research

Tom Reuner Joins HfS Research as Managing Director of IT Outsourcing Research

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Why most advisors are just so Un-as-a-Service

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Only 13% of sourcing advisors have plans to invest in cognitive computing skills and 15% in Robotic Process Automation

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Service providers blame their clients, advisors and analysts for their As-a-Service failure

Lee rhetoric, more dialog among the key stakeholders and better real-world education is the only real formula for success

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Work smarter, not cheaper: Automation skills have rapidly arrived at the top of the talent agenda

Robotic Process Automation is about working smarter, not cheaper – and the skills needs are red hot in the outsourcing space right now

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How As-a-Service is your organization?

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This emergence of “As-a-Service” represents the most disruptive series of impacts to the traditional IT and business services industry that we have seen. Whether you buy, provide or advise on business and IT services, your opinions and intentions are critical for our research, so please spend some time completing our study and you could win an Apple Watch.

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Are sourcing advisors really the new analysts?

What are we becoming?

The evolving confusion over advisor and analyst roles is a result of a lack of real influencers in the services industry

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The Infamous Sourcing Savants are back!

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An HfS Webinar Production, March 26th 2015: Digesting a Manic 6 Months to Make Sense of the As-a-Service Economy

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OneSource Virtual: Born in the RPA Cloud

We’ve been so focused on how Robotic Process Automation is being implemented across legacy application environments, we missed how it is also being rolled out in “Born in the Cloud” business environments

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Mike Sutcliff, Digitally Distinct

Mike Sutcliffe is Group Chief Executive, Accenture Digital (Click for bio)

Mike Sutcliffe, Group Chief Executive, Accenture Digital, talks to HfS analyst Phil Fersht on the disruptive impact of Digital technologies on Business Services and Operations

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NASSCOM 2015: More MBA, less ABAP is the recipe for India’s Digital success

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NASSCOM’s Mumbai showpiece, India’s premier Leadership Forum, exuded an energy not seen since the recession. Now it’s time for India’s service stars to grasp their Digital opportunity like never before

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Dallas, we have a problem: Advisors struggling to deliver Expertise-as-a-Service

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Consultants are supposed to be like doctors – they need to use the latest tools, technologies and knowledge at their disposal to help their clients

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Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

There clearly is a need for more flexible labor in many European countries, and the ability to source skills “As-a-Service” from providers is becoming increasingly appealing

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Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015

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60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.

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Skill not Scale: The Massive Opportunity Awaiting the Services Industry

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There needs to be a coming-together of consulting and outsourcing service delivery, the likes of which we have yet to see at a broad scale in the services industry

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