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Category Archives: Sourcing Change Management

Forget Uberization, we must avoid Subwayfication

The Used-to-be-a-Service Economy

Once you lose touch with your customers’ desired outcomes, do something fast to find them again

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The lack of ethics in enterprise AI and intelligent automation

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We need to talk more openly about the future governance of artificially intelligent environments

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Making hay after the sun has set on legacy outsourcing… meet John Haworth

John Haworth, Chairman of the HfS Sourcing Executive Council, talks to Phil Fersht about why he joined HfS and the upcoming buyers’ summit in Harvard Square

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Visualizing Vishal’s first year at Infy

Infosys CEO Vishal Sikka talks to HfS on his first year in charge

Interview with Vishal Sikka, CEO and MD, Infosys

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Forget the sharing economy, we’re in the uncaring economy

The Sharing Economy

People care mosy about enjoying the outcomes of what they pay for, not the efforts made to achieve those outcomes

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KPMG makes a bold HR-as-a-Service move buying out Towers Watson’s Workday practice

KPMG As-a-Service

As-a-Service has arrived and HR provides the early battleground, so sit back and enjoy the show =)

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Why Hillary could be the biggest friend of offshore and nearshore outsourcing

The Uber Hater

The US is an increasingly unattractive place to do business. Let’s not make it even worse

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Our Dallas working summit really rocked… next up Harvard Square!

Highlights from the recent As-a-Service HfS Working Summit in Dallas, Texas

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Why Design Thinking can save the outsourcing industry

Design Thinking

Without Design Thinking, enterprises are really just retrofitting expensive solutions into legacy processes and likely wasting a whole load of time, resources and money. It all starts with Design Thinking.

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Neural Platform Professor, TCS’ Harrick Vin

Dr. Harrick Vin, Vice President and Chief Scientist | Global Head, Innovation and Transformation, IT Infrastructure Services (click photo for bio)

TCS’ mastermind behind its new Neural Automation system ignio, Professor Harrick Vin, talks to HfS’ Phil Fersht

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Why big consulting needs to buy into BPO to address the As-a-Service Economy

Consulting-eats-BPO

Can we really progress in this era of denial and bullshit? Of course not…. we will see a few bold moves to get ahead of this market, and some may well come from this potential marriage of big consulting and big BPO.

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Ready for a reality slap around the face with a wet kipper?

Harvard 2015

The next HfS Service Buyer Working Summit will be held in Harvard Square, Cambridge MA, 1st-2nd December 2015

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Procurement makes its move to As-a-Service…. so who’s leading the market?

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The latest HfS Procurement-as-a-Service Blueprint captures the transition of service providers into the As-a-Service Economy

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Is there anyway you’ll be at the NOA Symposium in London next week?

Robo-HRH

We’re participating in two sessions at the NOA Symposium held at etc. venues, St Paul’s on Wednesday 24th June. We’re also sponsoring the pens (which will surely create an avalanche of new delegates) I’ll be part of a panel with a motley assortment of legacy analysts from Gartner, Everest and NelsonHall as part of “The Outsourcing Debate”, […]

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Building your personal brand in the As-a-Service Economy

Personal Branding

Building our personal brands is the critical ingredient for furthering our career potential in this unraveling As-a-Service world

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Sourcing Superman of the Source, Barry Matthews

Is it a bird, a plane? Nope. It's just Sourcing Superman, Barry Matthews! Oh dear...

Phil Fersht interviews Source co-founder Barry Matthews about their merger with Alsbridge and his hands-on experiences of Robotic Process Automation

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The Foundations of the As-a-Service Economy (Part 2): Avoiding getting burned without a burning platform

What do you mean, we have to change?

Operations are becoming standardized, cloudified and robotized – and if we can’t reorient our staff to accept this reality and expand their capability horizons, many will be waiting tables, driving ubers or cutting hair before we know it.

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The biggest threat to outsourcing’s future: Unfocused and unambitious Millennials

Social_Cocaine

If we don’t have succession plans to blood the next generation of talent, we’ll just become an industry of old farts

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The Four Foundations of the As-a-Service Economy, Part I: Getting your Outsourcing and Talent mix right

Principles of As-a-Service5

We’re on a train hurtling towards something resembling “As-a-Service” and we need to make sure we stay on it

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Less lipstick on the As-a-Service pig please…

Pig-lipstick

Most of our beloved providers want to talk a big game more than having the real chops to prove it

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