Category Archives: Sourcing Change Management

Missed the 2015 HfS Research Agenda Web-Session? Then here’s the replay…

Hear from the HfS analyst practice leaderships this Thursday.  Click to Register now

Want to hear what HfS is covering in 2015 before our competitors rip us off?

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Time for outsourcing service providers to tone down the sales BS

Unimpressed

Service providers need to prove they are agents of value, not devils of extracting low-value margins.

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The Ten Tenets Driving the As-a-Service Economy

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As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets

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Is your Service Provider genuinely investing in As-a-Service Capabilities?

Mickey_As-a-Service

How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy?

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Why some service providers are grimly clinging onto the labor-arbitrage model

Hanging-on-for-dear-life

A new breed of provider has to emerge, which can disrupt the legacy labor-based model

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Murphy’s BPO Law

Carole Murphy is Capgemini's Head of BPO Business Transformation

Phil Fersht interviews Carole Murphy, Capgemini’s Head of BPO Business Transformation Services

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More hope less fear, please – Digital is not only changing the way we work, it’s improving it

people-digital

The world of work’s just so much more interesting and rewarding today that it was even five years’ ago

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Cognizant makes the biggest bet ever by an Indian services provider. This is a big bloody deal…

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Cognizant has upped the ante; now it’s time for the ambitious providers to open their war-chests

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Shamelessly Shamus: Why Europe is positioned to leapfrog the United States

Shamus Rae is Partner at KPMG and Heads Operational Transformation in Europe

Did you hear the one about the Mamil (middle aged man in lycra), who got off his bike, donned a suit and tie and joined a Big 4 consulting firm to wax lyrical about sourcing strategy?

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Welcome to the being-disrupted IT Outsourcing provider landscape where 50% of deals are at risk

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With 50% of IT outsourcing deals at risk, how are IT Outsourcing providers being perceived?

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The powerhouses of global sourcing are meeting in Chicago this Fall… can you really afford not to be there?

Blueprint-Sessions-Chicago

The famous HfS Blueprint Sessions are back stateside to rattle the global services and outsourcing industry like never before

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How can we re-humanize the enterprise with two-thirds of staff becoming irrelevant, a similar number sick of their employers

Office_Talent

There needs to be a significant mindset change from both employers and their staff to re-humanize the enterprise

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Not worried about robots taking your job? This may change your mind…

The Robots Are Here Right Now

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Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat

DigitalTransformation

Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.

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The 2014 Talent Acquisition Services Blueprint: Which providers are delivering in today’s Digitally-challenged marketplace?

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The 2014 Talent Acquisition Services Blueprint: Defining and Sourcing the Talent you need in today’s Digitally-challenged marketplace

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What’s the real impact of Digital Technologies on Outsourcing and Shared Services?

Transformation-Survey-Blog

The business world is fundamentally shifting, but do our organizations really need to reinvent their operating models to stay ahead of the curve?

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The Digital Transformation Services Blueprint Primer is unveiled: Accenture, Cognizant, IBM, Infosys and TCS are the front runners

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HfS has published a Blueprint Primer Report that evaluates this emerging Digital Transformation services landscape

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Accenture makes significant As-a-Service play by bringing together Operations, Cloud and Infrastructure

Mike Salvino is Group Chief Executive, Accenture Operations, Infrastructure and Cloud Services

The services world has already started to change – and those who are only just realizing this may already be too late

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Capgemini, Accenture, HAVI and Entercoms make up the first-ever Winner’s Circle for Supply Chain BPO

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The analyst industry’s first ever attempt to flesh out the leading providers in Supply Chain Management BPO Services

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Steps the outsourcing industry needs to take to survive

Outsourcing:  Making the same mistakes over and over and expecting people to stop moaning

Four steps this industry needs to take to avoid engagement failure in the future

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