Thanks to all of you who made the effort be part of a great December networking escapade in the Big Apple
You really need progression planning where you determine the skill set you’ll need going forward, because it’s a different circus with different clowns.
Last year, we noticed there was a new nation-state “Robotistan” making its presence felt at this august world body and we, at HfS, wondered how significant a player it could become in matters of the BPO and shared services nation states.
The role of the maturing governance organization needs to oversee the delivery of business outcomes regardless of how/where/why workers are situated, managed and paid
The Indian services business is hurtling toward commodotization, and there needs to be a much more radical play from their ambitious leaders to alter the game.
One example of an Indian-centric provider which is setting the standard for many others to follow is up-and-coming BPO provider EXL, which has not only invested heavily in local delivery resources, but has also put significant resources into developing its corporate, sales and marketing leadership in the United States.