Category Archives: Sourcing Change Management

Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner’s Circle

HfS analyst Barbra McGann publishes the industry’s first assessment of Service Provider performance in the Pharma R&A and Commercial Services Industry

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Why 77% of the C-Suite really want provider-replacement therapy

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Now is time for the C-Suite to step back in to broker that next wave of services transformation

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Three very handsome CEOs take on three advisors… only on HfS

Webinar-BPO-Feb-4

This February, three CEOs bake-off against three of the industry’s finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.

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Data is eating the services industry!

Data eating the world

Facilitating and empowering the core data of the enterprise is where the real value is – that is the “lock-in” of the future

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50% of Buyers are change imposters, so avoid them if you can!

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You must weed out the change imposters if you don’t want to go down with them

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The discussion thread that defines us? Traumatic 2016… Survive the race to the bottom!

Indian heritage majors... rev growth 2010-present

2016 is the year that will separate the service dinosaurs from the savvy cannibalizers

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10 issues defining the services industry in 2016

The HfS analyst team demands 10 big things the services industry needs to address in 2016

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HfS is back in Cambridge University for another no-cheese bake off of services leaders

This promises to be another UK style “throw the kitchen sink at everything crappy about our service industry”

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More bite than bark? Warner Bros transformation head, Jason Barkham, talks about his HfS Summit experience

Warner Bros Jason Barkham speaks to HfS

Warner Bros transformation head, Jason Barkham, talks about his HfS Summit experience

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80% of outsourcing relationships fail to deliver collaborative value… so what can we do?

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Too many of today’s services relationships are just not set up to be collaborative ventures

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Why we mustn’t make the same mistakes with RPA that we made with BPO

HfS Intelligent Automation Continuum

RPA is only the first step on a journey of self-learning, self-healing, dynamic process creation and really smart decision making support for your business

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Save the dates for our 2016 HfS Buyers Summits

Next stop in the HfS quest for operational perfection... Gonville and Caius College, Cambridge

At HfS, we are thrilled to unveil our 2016 Summit Agenda, starting with a return to Cambridge University in March

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The 2016 HfS Autonomics Premier League Table

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And finally… the eagerly-awaited industry bellwether 2016 HfS Autonomics Premier League table is unveiled… Tom, firstly, what is autonomics and why is it different from RPA? Thanks Phil, before we dive into the details, let’s level set where we believe the industry is at. We have seen the market and the discussion on Intelligent Automation […]

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Automation: Flavor of the month or disease of the decade?

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45% of buyside outsourcing relatinship leads see partnering with their provider on automation strategy as their main area to find new value

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Finance talent: automation skills now trumping analytics skills

Need for Automation skills in F&A increasing

If finance staff are not willing to adapt to the As-a-Service world, they will be irrelevent in tomorrow’s enterprise

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Rohit’s rhetoric

Rohit Kapoor is Vice Chairman and CEO EXL (Click for bio)

EXL CEO Rohit Kapoor talks to HfS’ Phil Fersht about the future of BPO and his own company’s story

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The HfS 2016 Blueprint Research Agenda …at your service

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The analyst industry’s most ambitious 2016 research agenda

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HfS brings O’Brien’s brains on board

Melissa O'Brien is Research Director, Contact Center and Omni-Channel Operations, HfS (Click for Bio)

Melissa O’Brien joins HfS as Research Director, Contact Center and Omni-Channel Operations

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Life beyond automation? Consider the H Factor

Technology is useless without the H Factor to drive it...

The H Factor: Being smart humans who can intelligently apply tech, not be replaced by it

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Did HfS really just uberize the analyst business?

Click to read the full article over at Influencer Relations

After reading this, people will start to use the term “HfS-ize” instead of uberize

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