Category Archives: Sourcing Change Management

Social intelligence and reputation are the keys to survival in this automating world

Reality

Welcome to the socially-intelligent workforce, where your reputation is everything

8 Comments

TCS, EXL, Concentrix and Infosys set the As-a-Service pace for Insurance

RS_1508_HfS-Blueprint-Insurance-aaS-2015--NFR--Blog-Axis-578px

HfS Unveils the 2015 Insurance-as-a-Service Blueprint

Leave a comment

Hello As-a-Service Economy, goodbye Outsourcing, Part 2

State of Denial

We need to reach that pivot-point where business leaders make real, definition investment actions to change their operations

6 Comments

Good heavens, it’s Liz Evans…

Liz Evans

Phil Fersht interviews Liz Evans, KPMG’s leading practitioner for governance and relationship management

1 Comment

Hello As-a-Service Economy, goodbye Outsourcing, Part I

As-a-Service

HfS defines the Eight Ideals of The As-a-Service Economy and the evolution from legacy outsourcing

12 Comments

Forget Uberization, we must avoid Subwayfication

The Used-to-be-a-Service Economy

Once you lose touch with your customers’ desired outcomes, do something fast to find them again

Leave a comment

The lack of ethics in enterprise AI and intelligent automation

Click to Enlarge

We need to talk more openly about the future governance of artificially intelligent environments

1 Comment

Making hay after the sun has set on legacy outsourcing… meet John Haworth

John Haworth, Chairman of the HfS Sourcing Executive Council, talks to Phil Fersht about why he joined HfS and the upcoming buyers’ summit in Harvard Square

Leave a comment

Visualizing Vishal’s first year at Infy

Infosys CEO Vishal Sikka talks to HfS on his first year in charge

Interview with Vishal Sikka, CEO and MD, Infosys

17 Comments

Forget the sharing economy, we’re in the uncaring economy

The Sharing Economy

People care mosy about enjoying the outcomes of what they pay for, not the efforts made to achieve those outcomes

12 Comments

KPMG makes a bold HR-as-a-Service move buying out Towers Watson’s Workday practice

KPMG As-a-Service

As-a-Service has arrived and HR provides the early battleground, so sit back and enjoy the show =)

10 Comments

Why Hillary could be the biggest friend of offshore and nearshore outsourcing

The Uber Hater

The US is an increasingly unattractive place to do business. Let’s not make it even worse

11 Comments

Our Dallas working summit really rocked… next up Harvard Square!

Highlights from the recent As-a-Service HfS Working Summit in Dallas, Texas

Leave a comment

Why Design Thinking can save the outsourcing industry

Design Thinking

Without Design Thinking, enterprises are really just retrofitting expensive solutions into legacy processes and likely wasting a whole load of time, resources and money. It all starts with Design Thinking.

10 Comments

Neural Platform Professor, TCS’ Harrick Vin

Dr. Harrick Vin, Vice President and Chief Scientist | Global Head, Innovation and Transformation, IT Infrastructure Services (click photo for bio)

TCS’ mastermind behind its new Neural Automation system ignio, Professor Harrick Vin, talks to HfS’ Phil Fersht

2 Comments

Why big consulting needs to buy into BPO to address the As-a-Service Economy

Consulting-eats-BPO

Can we really progress in this era of denial and bullshit? Of course not…. we will see a few bold moves to get ahead of this market, and some may well come from this potential marriage of big consulting and big BPO.

19 Comments

Ready for a reality slap around the face with a wet kipper?

The next HfS Service Buyer Working Summit will be held in Harvard Square, Cambridge MA, 1st-2nd December 2015

Leave a comment

Procurement makes its move to As-a-Service…. so who’s leading the market?

Click to Enlarge

The latest HfS Procurement-as-a-Service Blueprint captures the transition of service providers into the As-a-Service Economy

7 Comments

Is there anyway you’ll be at the NOA Symposium in London next week?

Robo-HRH

We’re participating in two sessions at the NOA Symposium held at etc. venues, St Paul’s on Wednesday 24th June. We’re also sponsoring the pens (which will surely create an avalanche of new delegates) I’ll be part of a panel with a motley assortment of legacy analysts from Gartner, Everest and NelsonHall as part of “The Outsourcing Debate”, […]

Leave a comment

Building your personal brand in the As-a-Service Economy

Personal Branding

Building our personal brands is the critical ingredient for furthering our career potential in this unraveling As-a-Service world

6 Comments