Category Archives: Sourcing Change Management

Weekend Rant: Let’s cut this bullsh*t and have meaningful conversations again (please)


We have to fix our bullsh*t problem, or this industry will fade into irrelevance


Cognizant, Accenture, EXL, Concentrix, HGS and HP are the top healthcare payer performers


The 2015 Healthcare Payer Operations Blueprint report

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Glenn gives us Government-as-a-Service (GaaS)

Glenn Davidson, Managing Director at Accenture Federal Services

Glenn Davidson, at Accenture Federal Svs, discusses with HfS how Government-As-a-Service is shaking up public sector operations


Social intelligence and reputation are the keys to survival in this automating world


Welcome to the socially-intelligent workforce, where your reputation is everything


TCS, EXL, Concentrix and Infosys set the As-a-Service pace for Insurance


HfS Unveils the 2015 Insurance-as-a-Service Blueprint

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Hello As-a-Service Economy, goodbye Outsourcing, Part 2

State of Denial

We need to reach that pivot-point where business leaders make real, definition investment actions to change their operations


Good heavens, it’s Liz Evans…

Liz Evans

Phil Fersht interviews Liz Evans, KPMG’s leading practitioner for governance and relationship management

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Hello As-a-Service Economy, goodbye Outsourcing, Part I


HfS defines the Eight Ideals of The As-a-Service Economy and the evolution from legacy outsourcing


Forget Uberization, we must avoid Subwayfication

The Used-to-be-a-Service Economy

Once you lose touch with your customers’ desired outcomes, do something fast to find them again

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The lack of ethics in enterprise AI and intelligent automation

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We need to talk more openly about the future governance of artificially intelligent environments


Making hay after the sun has set on legacy outsourcing… meet John Haworth

John Haworth, Chairman of the HfS Sourcing Executive Council, talks to Phil Fersht about why he joined HfS and the upcoming buyers’ summit in Harvard Square

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Visualizing Vishal’s first year at Infy

Infosys CEO Vishal Sikka talks to HfS on his first year in charge

Interview with Vishal Sikka, CEO and MD, Infosys


Forget the sharing economy, we’re in the uncaring economy

The Sharing Economy

People care mosy about enjoying the outcomes of what they pay for, not the efforts made to achieve those outcomes


KPMG makes a bold HR-as-a-Service move buying out Towers Watson’s Workday practice

KPMG As-a-Service

As-a-Service has arrived and HR provides the early battleground, so sit back and enjoy the show =)


Why Hillary could be the biggest friend of offshore and nearshore outsourcing

The Uber Hater

The US is an increasingly unattractive place to do business. Let’s not make it even worse


Our Dallas working summit really rocked… next up Harvard Square!

Highlights from the recent As-a-Service HfS Working Summit in Dallas, Texas

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Why Design Thinking can save the outsourcing industry

Design Thinking

Without Design Thinking, enterprises are really just retrofitting expensive solutions into legacy processes and likely wasting a whole load of time, resources and money. It all starts with Design Thinking.


Neural Platform Professor, TCS’ Harrick Vin

Dr. Harrick Vin, Vice President and Chief Scientist | Global Head, Innovation and Transformation, IT Infrastructure Services (click photo for bio)

TCS’ mastermind behind its new Neural Automation system ignio, Professor Harrick Vin, talks to HfS’ Phil Fersht


Why big consulting needs to buy into BPO to address the As-a-Service Economy


Can we really progress in this era of denial and bullshit? Of course not…. we will see a few bold moves to get ahead of this market, and some may well come from this potential marriage of big consulting and big BPO.


Ready for a reality slap around the face with a wet kipper?

The next HfS Service Buyer Working Summit will be held in Harvard Square, Cambridge MA, 1st-2nd December 2015

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