Category Archives: Sourcing Change Management

Murphy’s BPO Law

Carole Murphy is Capgemini's Head of BPO Business Transformation

Phil Fersht interviews Carole Murphy, Capgemini’s Head of BPO Business Transformation Services

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More hope less fear, please – Digital is not only changing the way we work, it’s improving it

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The world of work’s just so much more interesting and rewarding today that it was even five years’ ago

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Cognizant makes the biggest bet ever by an Indian services provider. This is a big bloody deal…

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Cognizant has upped the ante; now it’s time for the ambitious providers to open their war-chests

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Shamelessly Shamus: Why Europe is positioned to leapfrog the United States

Shamus Rae is Partner at KPMG and Heads Operational Transformation in Europe

Did you hear the one about the Mamil (middle aged man in lycra), who got off his bike, donned a suit and tie and joined a Big 4 consulting firm to wax lyrical about sourcing strategy?

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Welcome to the being-disrupted IT Outsourcing provider landscape

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With 50% of IT outsourcing deals at risk, how are IT Outsourcing providers being perceived?

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The powerhouses of global sourcing are meeting in Chicago this Fall… can you really afford not to be there?

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The famous HfS Blueprint Sessions are back stateside to rattle the global services and outsourcing industry like never before

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How can we re-humanize the enterprise with two-thirds of staff becoming irrelevant, a similar number sick of their employers

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There needs to be a significant mindset change from both employers and their staff to re-humanize the enterprise

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Not worried about robots taking your job? This may change your mind…

The Robots Are Here Right Now

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Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat

DigitalTransformation

Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.

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The 2014 Talent Acquisition Services Blueprint: Which providers are delivering in today’s Digitally-challenged marketplace?

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The 2014 Talent Acquisition Services Blueprint: Defining and Sourcing the Talent you need in today’s Digitally-challenged marketplace

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What’s the real impact of Digital Technologies on Outsourcing and Shared Services?

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The business world is fundamentally shifting, but do our organizations really need to reinvent their operating models to stay ahead of the curve?

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The Digital Transformation Services Blueprint Primer is unveiled: Accenture, Cognizant, IBM, Infosys and TCS are the front runners

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HfS has published a Blueprint Primer Report that evaluates this emerging Digital Transformation services landscape

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Accenture makes significant As-a-Service play by bringing together Operations, Cloud and Infrastructure

Mike Salvino is Group Chief Executive, Accenture Operations, Infrastructure and Cloud Services

The services world has already started to change – and those who are only just realizing this may already be too late

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Capgemini, Accenture, HAVI and Entercoms make up the first-ever Winner’s Circle for Supply Chain BPO

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The analyst industry’s first ever attempt to flesh out the leading providers in Supply Chain Management BPO Services

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Steps the outsourcing industry needs to take to survive

Outsourcing:  Making the same mistakes over and over and expecting people to stop moaning

Four steps this industry needs to take to avoid engagement failure in the future

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The new table-stakes: Fixing the Analog Present for a Digital Future

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Until our industry takes the painful steps to fix the current legacy it has created, many will likely fail in creating a new era of Digital services

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Outsourcing and shared services investment intentions at record high as the Integrated Global Services model takes center stage

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Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choice

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Parikh preaches, prophesizes and prognosticates… Part 2

Avasant CEO Kevin Parikh addresses some big industry issues with an ambitious consulting approach

The final part of Phil Fersht interviewing Avasant CEO Kevin Parikh

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Can Infovish disrupt the Indian services model and rediscover its mojo?

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The Infy old guard make a bold statement to the world by putting the popular tech innovator, Vishal Sikka, in charge of rediscovering that elusive Infosys mojo

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Parikh preaches, prophesizes and prognosticates… Part 1

Kevin Parikh is Global CEO and Senior Partner at Avasant (click here for bio)

Phil Fersht interviews Avasant CEO, Kevin Parikh (Part 1)

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