Category Archives: Sourcing Change Management

Unbland webcast warning: Getting smarter with process automation

Join experts from HfS Research, WorkFusion, Ascension Health and Citi as they discuss how to solve for business outcomes through more integrated automation technologies.

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When did employees become “costs”?

Stapler - Office Movie

Human labor should be viewed as a valuable commodity that adds value to a business, not some burden on the profit margin that needs to be eliminated

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The back office is dead… long live OneOffice

Intelligent OneOffice

We’re evolving to an era where there is only “OneOffice” that matters: creating the digital customer experience and an intelligent, single office to enable it

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Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations

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The focus shifts to using consultants with real change management, process transformation, analytics and automation chops

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Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative

Bored BPO Cat

Enterprises need to create business manager roles to energize the Digital Generation

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Let’s get lean digital with Shantanu

Afraid of no processes:  Genpact's solution head Shantanu Ghosh

Genpact’s CFO guru, Shantanu Ghosh, talks to Phil Fersht about the impact of digital on the finance function

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Twelve ways to survive the race to irrelevance – download your life jacket now!

We managed to crack the code on surviving in these disruptive times – in twelve simple steps – at Cambridge University

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How digital is transforming finance – Exclusive insights from our latest study

Digital Finance Webinar Blog

Join experts from HfS, Genpact, Mondel?z and KPMG as they discuss the findings from recent research that shows how digital technologies are delivering competitive advantage in the finance function

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It’s time we started Being As-a-Service

Being-as-a-Service

Let’s start talking about how we can start Being As-a-Service today… not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else’s problem.

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Why it’s time for Robotic-BPO to break the mold of legacy F&A engagements

Robotic BPO

Enter R-BPO, where stagnating BPO deal transformations will be wholly or partially financed by the anticipated future headcount reduction and productivity improvements driven by the RPA

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Would a Big Blue Prism create an Intelligent Automation monster? #Crazymergerideas

Big Blue Prism

Why IBM should take a serious look at acquiring Robotic Process Automation vendor Blue Prism

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Accenture, IBM, NGA and NTT Data lead in SuccessFactors services

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HfS unveils the first ever industry report on SuccessFactors services

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Confusion-as-a-Service: The massive disconnect between vision and reality

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The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioning

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There’s a whole generation with a new explanation… in San Francisco

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Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th – 27th.

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The jobs aren’t “going away” – they’ve already pretty much gone

Robo factory

It’s not that today’s jobs are going away, it’s that large numbers of future jobs will simply not be created

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The Nasscom 2016 report: The era of unsettlement is upon us

Troubled Cat

From enthused to unsettled, service providers sober up as reality sets in

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Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner’s Circle

Welcome to the As-a-Service Economy Managing Health & Care in th

HfS analyst Barbra McGann publishes the industry’s first assessment of Service Provider performance in the Pharma R&A and Commercial Services Industry

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Why 77% of the C-Suite really want provider-replacement therapy

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Now is time for the C-Suite to step back in to broker that next wave of services transformation

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Three very handsome CEOs take on three advisors… only on HfS

Webinar-BPO-Feb-4

This February, three CEOs bake-off against three of the industry’s finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.

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Data is eating the services industry!

Data eating the world

Facilitating and empowering the core data of the enterprise is where the real value is – that is the “lock-in” of the future

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