Category: sourcing-change

  • Build it, then market it… and then they may come

    January 12, 2011 |

    “Build it and they will come” is not a viable approach to achieve shared services scale in most organizations. Business line stakeholders may not perceive a burning platform for change, fear loss of control, believe that their back offices are too integral to the creation of their profit margin, have other options such as outsourcing on their own, or remember a similar initiative way back when that, in their minds, was a dismal failure. Think of selling shared services as getting friends to eat sushi...Read More

  • Happy Sourcing Change year: first fix what is inexcusable and downright awful

    January 02, 2011 |

    HfS are forecasting a meteorologist’s dream for the sourcing industry— high pressure combinations of Cowboys and Indians, a blizzard of new deals, and very Cloud-y days. In the face of these anticipated patterns, how should buyers prepare for the stormy weather that ultimately impacts results for their organizations? Perhaps it’s time to prepare for the change sourcing represents a bit differently. Here are our top five recommendations for staying warm and dry in 2011Read More

  • Cloud is changing the future of outsourcing: 1000 organizations have spoken

    December 19, 2010 |

    Gone are the days when CIOs demanded their shareholders underpin massive technology investments in ERP and infrastructure. Those investments have been made, and most CEOs intend never again to make capital outlays of that ilk on technology. Enter the Cloud. This is driving a new inflection point in the provisioning of business services, that goes far beyond straightforward outsourcing.Read More

  • Announcing the “HfS 25″… where the industry’s premier sourcing leaders are gathering

    December 08, 2010 |

    Today, we're delighted to announce the official unveiling of the "HfS 25" - a collecti0n of 25 sourcing leaders that will work behind closed doors with us to help define our industry, the like of which hasn't been done before. HfS Research is pulling together experiences from the leading minds who live and breathe sourcing everyday. And what surprised us, when we reached out to sourcing leaders in the HfS network, was the sheer enthusiasm with which they wanted to be part of this group - they want to get out and network, share ideas, meet peers in other organization, and add their tuppence to the future direction our industry is taking.Read More

  • Outsourcing: no fun for the soon forgotten

    November 18, 2010 |

    Outsourcing is the only business change I know where employees are told their jobs are moving offshore, yet they are expected be good really sports and continue to process checks/answer calls/manage claims until the day they are escorted out the door, personal effects in arms. And our managers think their “restructuring” tasks are over, and it’s on to making sure the transition doesn’t go pear-shaped.Read More

  • The Industry Speaks about Cloud, Part II: business execs fear its impact on work culture; IT execs doubt their ability to drive competitive advantage

    November 11, 2010 |

    The Cloud Business Services study we just conducted, in conjunction with the Outsourcing Unit at the London School of Economics, has served up some contrasting concerns that business executives are having versus their IT counterparts: its impact on work culture and it's impact on the value of the current IT department.Read More

  • Deborah Kops, delightful doyenne and describer, joins the HfS research family

    November 02, 2010 |

    Over the next year, you’ll be able to sample some of the most innovative thinking in sourcing change through Deborah Kops' frequent columns and commentary exclusively for HfS ResearchRead More

  • Innovation in BPO purgatory, Part III: the escape route

    June 15, 2010 |

    When it comes to achieving innovation when outsourcing, buyers need to identify where real innovation is possible, and where they only really need operational efficiency. Both buyers and providers need to be honest with themselves to determine whether they are truly prepared to invest in either achieving or delivering innovation. If not, stick to being operationally efficicient and stop talking about an innovation game-plan that will never happen.Read More

  • Innovation in BPO purgatory, Part II: Enterprise buyers are blaming themselves for innovation failure

    May 28, 2010 |

    It is abundantly clear that enterprises buyers recognize that the blame lies a lot more in their camp than their provider's, with well over a third citing poor change management and communications as a great concern, coupled with the fact that their current governance team has little juice internally to drive an innovation agenda.Read More