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Category: sourcing-change
Rohit’s rhetoric
EXL CEO Rohit Kapoor talks to HfS' Phil Fersht about the future of BPO and his own company's storyRead More
The HfS 2016 Blueprint Research Agenda …at your service
The analyst industry's most ambitious 2016 research agenda Read More
HfS brings O’Brien’s brains on board
Melissa O'Brien joins HfS as Research Director, Contact Center and Omni-Channel OperationsRead More
Life beyond automation? Consider the H Factor
The H Factor: Being smart humans who can intelligently apply tech, not be replaced by itRead More
Did HfS really just uberize the analyst business?
After reading this, people will start to use the term "HfS-ize" instead of uberizeRead More
Provider, provider on the wall, who’s delivering Trust for Digital?
HfS unveils the first Trust-as-a-Service Blueprint Report assessing service provider capability in the Digital Security RealmRead More
Cannibalize or face extinction (if you want to survive in the As-a-Service Economy)
Most service providers are not structured for success..... and the problem lies at the topRead More
Weekend Rant: Let’s cut this bullsh*t and have meaningful conversations again (please)
We have to fix our bullsh*t problem, or this industry will fade into irrelevance Read More
Cognizant, Accenture, EXL, Concentrix, HGS and HP are the top healthcare payer performers
The 2015 Healthcare Payer Operations Blueprint reportRead More
