Category Archives: Financial Services Sourcing Strategies

Accenture, Wipro, TCS and ISGN make the Winner’s Circle for Mortgage Services BPO

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Accenture, Wipro, TCS and ISGN make the Winner’s Circle for Mortgage Services BPO in HfS’ latest Blueprint Report

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Capgemini’s new BPO General rocks up: Chris Stancombe

Christopher Stancombe is Chief Executive Officer, BPO strategic business unit, Capgemini

From geophysics to BPO… HfS’ Phil Fersht interviews Capgemini’s new CEO for BPO, Chris Stancombe


This week on the HfS Podcast: Who made it into the Insurance BPO Winner’s Circle?

On this edition of the HfS Podcast, Mark Reed-Edwards talks with Reetika Joshi, Research Director, BPO & Analytics Strategies at HfS. Reetika recently published the HfS Blueprint Report: Insurance BPO, which evaluated the innovation and execution capabilities of service providers in life and annuities, property and casualty, and other segments. In the podcast, we examine the […]

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The Progressive BPO Train has left the Station – is IBM on it?

Train to the Progression

We would have major concerns about IBM’s positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.


Keshav’s Kingdom


Keshav Murugesh, CEO of WNS Global Services, talks a little about himself, WNS and his vision for the future of the BPO industry


Four make Winner’s Circle for Enterprise Mobility Services: Infosys, Tech Mahindra, IBM and Accenture


HfS launches the first Blueprint Report focused on Enterprise Mobility Services, where Infosys, Tech Mahindra, IBM and Accenture made the Winner’s Circle


Five make Winner’s Circle for Insurance BPO: Accenture, Genpact, EXL, IBM and TCS

Reetika Joshi is HfS Research Director, BPO and Analytics Strategies (click for bio)

For the large insurers, many could go out of business if it wasn’t for the savings and efficiencies generated by maturing BPO delivery model – let’s take a look at the industry’s first meaningful analysis of the innovation and execution capabilities of all the leading service providers


Time to inoculate your firm against early-onset Zombieism… by coming to the Blueprint Sessions 3.0 this December


When  Zombieism takes its grip on enterprise operations, many fail to realize… until it’s too late.  In fact, many of you reading this may already be exhibiting signs of early-onset Zombieism and immediate inoculation is imperative… But never fear folks, as the forthcoming BluePrint Sessions 3.0 in New York this December are specifically designed to […]


Countdown to commodization: Why the Indians need to get on the acquisition trail

Celebrating Cognizant's latest acquisition

The Indian services business is hurtling toward commodotization, and there needs to be a much more radical play from their ambitious leaders to alter the game.


Replay of “Outsourcing is DEAD! Long Live Outsourcing…”


Click here for the replay & Click here for the slides. Enjoy!


It needn’t be marketing hell, with EXL

Substance over Puffery: Becky Dennis is Chief Marketing Officer for EXL

One example of an Indian-centric provider which is setting the standard for many others to follow is up-and-coming BPO provider EXL, which has not only invested heavily in local delivery resources, but has also put significant resources into developing its corporate, sales and marketing leadership in the United States.


Welcome to Gautam’s city

Gautam Thakkar is Chief Executive Officer and Managing Director, Infosys BPO (Click for bio)

We were pleasantly surprised when Gautam Thakkar got the nod to take on the reins at InfosysBPO last month. Here Phil Fersht and Gautam discuss his new role and how he intends to take the InfosysBPO forward


Banking in 2013: Control freaks who just can’t let go face their toughest challenges yet

HFS' Michael Koontz, author of Business Services Outsourcing in Banking and Financial Services: 2013 Market Report (click to view)

Financial services are poised to have a huge year; there will be mergers, systems upgrades, global expansion and new product launches all designed to regain their positions as industry leaders.

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Replay of the HfS/KPMG Banking & Financial Services webinar


Missed last week’s Banking & Financial Services webinar? Well fret no more, as we have the replay now available for your viewing and a full slide deck for our premium research subscribers. Enjoy!

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Outsourcing may be battered, bruised and vilified… so why is only a twentieth of enterprises planning to reduce it in 2013?


Make no bones about it: 2012 was a pretty dire year for the industry known as “outsourcing”. However, brand new data from our State of Outsourcing 2013 Study conducted with the support of KPMG, and the largest-ever research survey focused on IT and business function outsourcing, clearly shows that the majority of enterprises are not only aggressively focused on increasing their outsourcing portfoilios, but many are now taking a more mature and realistic approach.


The biggest, baddest and boldest bevvy of buyers is back to bend the boundaries of the blueprint in Boston…but hurry as we’re almost out of room!


We are very close to capacity for our upcoming Blueprint Sessions 2.0 taking place October 23-25, 2012 in Boston event so Register Now to secure your spot!

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Want to keep with the “outsourcing” status quo? Love staring at a spreadsheet all day? Then Blueprint 2.0’s not for you…


Life been just dandy since you took 30% off your department’s fixed costs, that you’ll never need to do anything much again in your career… except stare at a spreadsheet? Just love keeping those lights on and squeezing penalty payments of your provider? No need to improve anything, because the way your firm does this is just, simply, perfect?
Then you won’t need to waste time with us and leading buy-side organizations from the HfS 50 Executive Council in Boston this October…

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Are YOU ready to re-define sourcing? Then join the biggest and baddest bevy of buyers in NYC this April


After one year, our elite peer group of sourcing buyers has doubled in size – making this our biggest, baddest and most discussion-rich meeting to date.

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If you were too hungover to join our predictions webcast, here’s the replay and the deck


In case you missed our joint webcast with Ed Caso of Wells Fargo Securities on Friday, fear no more, as here’s the replay

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It may be for life, but will there be innovation, as TCS inks the mother of all insurance BPO deals

For better or for worse, for richer, for poorer, until many missed SLAs do us part.

TCS’ insurance services delivery subsidiary, Diligenta, has become wedded to in a 15-year, $2.2bn, 1900 employee life and pensions BPO engagement with the UK’s Friends Life. This represents the largest life and pensions BPO engagement by a considerable margin, eclipsing the $1.1bn Prudential contract awarded to Capita in 2007. We believe this move from TCS signals a sea-change in the industry with regards to the growth strategies and ambitions of the leading BPO providers.