Category: Financial Services Sourcing Strategies

  • Will customers buy CSC’s vision?

    October 25, 2010 |

    We liked what we heard at CSC’s European analyst event. The provider outlined two strategies dealing with the short and long term realities of how you, the customer, buys IT and business servicesRead More

  • CSC stakes its claim to prosper in the new IT services ecosystem

    October 24, 2010 |

    CSC has struck out in a new direction sketching out a long-term position as a “service integrator” and laying out a cloud strategy that goes beyond the usual hype. The real test is whether CSC can channel its pricing and engagement models, its service management frameworks and—critically—its sales team in the same direction as the new IT services ecosystem emerges. This HfS RAPIDInsight sets out the HfS Research take on CSC’s strategy; what is needs to make it work, and what it means for customers.Read More

  • The Sport of Kings – Why Euan Davis decided to run with the horses

    October 21, 2010 |

    We all make curious decisions in life, like when you accepted your mum's Facebook invitation... or when Bill O'Reilly decided to be born. However, these pale in comparison when one of Europe's finest services analysts traded the corporate upper-echelons of Forrester Research to help kick-start a quirky little feisty research upstart, that was launched out of a blog - with a name no-one the left side of the Atlantic understands. But it happened: Euan Davis really did join HfS Research! Read More

  • New HfS Market Landscape: Is insurance BPO ready to grow up?

    September 18, 2010 |

    The global insurance industry faces a challenging and unprecedented market environment; insurance premiums are falling, and insurance firms' profitability is nowhere near the pre-recession era. Added to this, insurers in the US and Europe need to battle several regulatory and compliance requirements in the next few years. HfS Research's new market landscape report entitled "Is Global Insurance BPO ready to grow up?" discusses these issues at length.Read More

  • New HfS Report – Desperately Seeking Innovation in BPO: Enterprises Speak Out

    July 24, 2010 |

    Innovation is now the critical ingredient for most buyers of Business Process Outsourcing (BPO) services –unequivocally proven by a new HfS Research study of 588 shared services and outsourcing executives. This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, and offers actionable recommendations for devising a strategy to improve their innovation agenda with their BPO endeavor. Read More

  • BPO’s billion dollar best-kept secret: Part II

    July 06, 2010 |

    HfS Research CEO Phil Fersht interviews Xchanging CEO David AndrewsRead More

  • BPO’s billion dollar best-kept secret: Part I

    July 01, 2010 |

    There are a lot of secrets in the BPO business, however, one best-kept secret that is worth revealing, is the Xchanging story. The the UK-headquartered firm is the largest purelay BPO provider today, with revenues over $1.1bn. Read More

  • Preaching Process with Pramod, Part III: What if you can build a true back-office-in-the-box, based on the Cloud and ERP platforms, which costs a fraction of what it used to?

    June 23, 2010 |

    At long last, we come to the final part of our interview with Genpact's President and CEO, Pramod Bhasin. Phil Fersht and Pramod discuss the future of process consulting, where labor arbitrage is heading, more about the Cloud, and a some advice for today's budding sourcing executives.Read More

  • Innovation in BPO purgatory, Part III: the escape route

    June 15, 2010 |

    When it comes to achieving innovation when outsourcing, buyers need to identify where real innovation is possible, and where they only really need operational efficiency. Both buyers and providers need to be honest with themselves to determine whether they are truly prepared to invest in either achieving or delivering innovation. If not, stick to being operationally efficicient and stop talking about an innovation game-plan that will never happen.Read More

  • Innovation? The BPO industry needs to escape from purgatory. Part I

    May 17, 2010 |

    While there's a lot of puff coming from most providers, expectations are not being met when it comes to the actual achievement of innovation within many Business Process Outsourcing (BPO) engagements. Consequently, this improves the options for the first-time BPO buyer to select a provider that can demonstrate a proven track record of innovation, but what about the second-time buyer, rooted firmly in BPO purgatory?Read More