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Successful Strategic Partnerships must go beyond the press release
Why are the strategic objectives so often forgotten in the hurry to get a deal done? Read More
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Enter the “Trust” Clause: The only way to contract for emerging Digital business models
Existing commercial models and contracting practices are no longer viable to capture the outcome of the engagement, let alone the spirit of collaboration, co-innovation and partnership. So what is the way forward for contracting in an age of uncertainty a Read More
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The Game of Digital Clones Will have a Radical Impact on Engineering
As Game of Thrones is driving the entertainment industry, the Game of Digital Clones will drive engineering services industry. Read More
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Budgets? We don’t need no stinking budgets! Or do we? An interview with Accenture’s Bill Phelps
I recently had the opportunity to sit down with Bill Phelps, Managing Director, Accenture Security, to discuss our report. Bill was one of my co-collaborators in this research effort, and I was curious to get his take on both the survey and its implicatio Read More
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RPA is Dead. Long Live Intelligent Automation!
I have been researching the notion of Intelligent Automation and, in particular, the rapid uptake of Robotic Process Automation (RPA) for more than 4 years. It was this work that eventually brought me to HfS. Over the years, I have made many good friends Read More
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Confessions of a market forecaster – we might not be real wizards, but let us at least pretend we are!
Looking behind the curtain at how market sizing and forecasting really works… Read More
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Ever wondered what analysts do?
Being an industry analyst, our work differs greatly from day to day and as such, today more than ever, we are wearing an ever increasing number of hats and taking on more responsibilities. Although, rather like the transition to the As-a-Service Economy, Read More
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Thinking Outside The Box To Support SaaS Applications
I’ve been an analyst for 20 years, a period dominated by legacy systems, on premise applications and a very strict view of the IT services Value Chain of Plan, Implement and Manage. Service providers and analysts alike list relevant services that should a Read More
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Forget about Omnichannel hype when your Basic Customer Service Sucks
Everyone is talking about how to get to the right strategy for omnichannel customer communications, yet no one really knows what it means. Read More
