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Welcome to my blog: Berzerk with Derk
This is my all new spot on Horses for Sources. The home of razor-sharp analysis and the place where hypes are crushed and real trends are born. Phil has set the bar incredibly high over the past decade. Inspired by the best analyst blogger around, my aim Read More
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Has Knowledge Process Outsourcing re-emerged as the future of BPO?
When I entered the industry in 2008, working for a boutique research firm in Pune, India, the research themes floating around were about “what’s next for BPO, because this recession changes everything.” Read More
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The dinosaur that is procurement: Get relevant to your business or become extinct
Procurement’s very existence is in trouble. The function must be part of the whole negotiation process, not only to protect the company from making deals that do not benefit the firm but also ensure they are sensible, cordial and well-balanced - and both supplier and buyer realize the outcomes they both want to achieve. Sadly, this is so not the case with so many pivotal business deals today. Read More
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Watching out for the rapid evolution of core digital business changes
It’s easy to make a compelling case that ‘digital’ will ultimately replace what was once ‘IT’ at some point in the future as the former rapidly evolves and the latter become more and more associated with legacy technology and practices. hedging bets on wh Read More
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How to Power Up and Re-think your Outsourcing Experience
If you really want what’s next… your service provider might actually have the ideas… but is your leadership willing to listen, invest, give them access to your intimate data, and give it a try? Is your organization genuinely culturally ready for innovativ Read More
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Welcome to my blog: In Digital We Trust?
As we continue the shift from the legacy, analog economy of the last century towards a still emerging 21st century digital economy, new opportunities abound. Brands that couldn’t have existed 20 years ago now dominate our global economy. Read More
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The broader issues behind Brexit send a frightening message to the services industry
This rebellion against the establishment can be clearly mirrored in our enterprises, where similar issues of disenfranchisement are rapidly permeating with 30% of rote services jobs likely to be eliminated Read More
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Digital labor will trim 1.4 million global services jobs by 2021
Low skilled, routine jobs drop 30% as many of these roles get phased out over the next 5 years, resulting in a net loss in the global services industry of 9%, totaling 1.4 million jobs by 2021 Read More
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Can HPE + CSC dominate the digital underbelly, or has that ship sailed?
These two firms need to be slammed together with an urgency and focus not yet seen in our industry Read More
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Accenture, TCS, Wipro, Tech Mahindra and Infosys lead the 2016 Telecom Operations As-a-Service Blueprint
HfS unveils the 2016 service provider performances in telecoms operations services Read More
