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Pounding though a Pandemic… LTI and Mphasis show why enteprise customers want the personal touch
LTI and Mphasis entered the pandmic on a long growth curve, quickly readjusted and carried on regardless... Read More
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RPA’s true value is helping enterprises function commercially in the virtual economy, connecting legacy with the cloud
With their partnership with AWS, Blue Prism emerges from the back office and aligns them with helping the immediate commercial needs for the enterprise. Read More
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We’ve now got to get our sh*t in the cloud, but our data’s still crap…
Regardless of cloud type, we need to change the discussion from applications and workloads to data and architecture Read More
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Offshore has become Walmart… as Outsourcing becomes more like Amazon
In the post-pandemic world, no one cares much about “offshore” as a strategy - it has become part of the fabric of managing a global operating model, where operations leaders just tap into whatever global resource they need to achieve their desired outcom Read More
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Don’t let digital burn-out kill your career
We are in serious danger of our careers becoming subdued and deemphasized in the current climate Read More
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Cyber Ralph serving up some sparkle for HFS
Ralph Aboujaoude Diaz joins HFS to lead Cybersecurity Read More
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Accenture, Capgemini, Cognizant, Infosys, HCL, TCS and Wipro adapting to the Virtual Economy; Atos, IBM and Tech M flat; DXC trends downwards
The services market for the virtual economy is only just ramping up, this is merely the hors d-oeuvre before the real feasting starts! Read More
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Teleperformance, Concentrix, Telus, Sitel/Sykes and Tech Mahindra kept the CX lights on during the Pandemic
The Pandemic has driven the imperative to manage the intersection between traditional BPO delivery and digital capability Read More
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Meet the billion-dollar baby process miner who steered clear of buying an RPA product
HFS CEO and Chief Analyst Phil Fersht thought it about time he caught up with Celonis Co-Founder and Co-CEO Alex Rinke. Read More
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The Revolution in Education and Work: Is it for Real?
Ravi Kumar and Tom Friedman share their insights on the changing complex nature of governments, enterprises and education systems... Read More
