
From geophysics to BPO... HfS' Phil Fersht interviews Capgemini's new CEO for BPO, Chris Stancombe
One example of an Indian-centric provider which is setting the standard for many others to follow is up-and-coming BPO provider EXL, which has not only invested heavily in local delivery resources, but has also put significant resources into developing its corporate, sales and marketing leadership in the United States.