Category Archives: Financial Services Sourcing Strategies

Capgemini's new BPO General rocks up: Chris Stancombe

Capgemini's new BPO General rocks up:  Chris Stancombe

From geophysics to BPO... HfS' Phil Fersht interviews Capgemini's new CEO for BPO, Chris Stancombe

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This week on the HfS Podcast: Who made it into the Insurance BPO Winner's Circle?

This week on the HfS Podcast: Who made it into the Insurance BPO Winner's Circle?

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The Progressive BPO Train has left the Station - is IBM on it?

The Progressive BPO Train has left the Station - is IBM on it?

We would have major concerns about IBM's positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.

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Keshav's Kingdom

Keshav's Kingdom

Keshav Murugesh, CEO of WNS Global Services, talks a little about himself, WNS and his vision for the future of the BPO industry

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Four make Winner's Circle for Enterprise Mobility Services: Infosys, Tech Mahindra, IBM and Accenture

Four make Winner's Circle for Enterprise Mobility Services: Infosys, Tech Mahindra, IBM and Accenture

HfS launches the first Blueprint Report focused on Enterprise Mobility Services, where Infosys, Tech Mahindra, IBM and Accenture made the Winner's Circle

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Five make Winner's Circle for Insurance BPO: Accenture, Genpact, EXL, IBM and TCS

Five make Winner's Circle for Insurance BPO: Accenture, Genpact, EXL, IBM and TCS

For the large insurers, many could go out of business if it wasn't for the savings and efficiencies generated by maturing BPO delivery model - let's take a look at the industry's first meaningful analysis of the innovation and execution capabilities of all the leading service providers

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Time to inoculate your firm against early-onset Zombieism... by coming to the Blueprint Sessions 3.0 this December

Time to inoculate your firm against early-onset Zombieism... by coming to the Blueprint Sessions 3.0 this December

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Countdown to commodization: Why the Indians need to get on the acquisition trail

Countdown to commodization:  Why the Indians need to get on the acquisition trail

The Indian services business is hurtling toward commodotization, and there needs to be a much more radical play from their ambitious leaders to alter the game.

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Replay of "Outsourcing is DEAD! Long Live Outsourcing..."

Replay of "Outsourcing is DEAD! Long Live Outsourcing..."

Click here for the replay & Click here for the slides. Enjoy!

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It needn't be marketing hell, with EXL

It needn't be marketing hell, with EXL

One example of an Indian-centric provider which is setting the standard for many others to follow is up-and-coming BPO provider EXL, which has not only invested heavily in local delivery resources, but has also put significant resources into developing its corporate, sales and marketing leadership in the United States.

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