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Category: Business Process Outsourcing (BPO)
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So what should healthcare operations do when IT hinders rather than helps?
Making health IT drive real impact on health, medical, financial outcomes is not up to any one business unit or CIO; it's about collaborating in teams that focus on the end healthcare consumer experience.Read More
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Wippirio could leave its Indian heritage competitors in the cold… if it gets this one right
Wipro's acquisition of Appirio represents one of the most compelling and bold moves from an Indian-heritage majorRead More
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How As-a-Service Coming of Age Changes the Dynamics in the Procurement BPO market
Procurement BPO has seen a more rapid move to “As-a-Service” —agile and on-demand—than other horizontal offerings. This blog explains why.Read More
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Musings on the Future of Procurement
Read our overestimations and underestimations for procurement in two and ten years’ timeRead More
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What ever happened to the Death of Offshoring through RPA?
Fast-forward 4 years since the rise of RPA, is the offshoring industry any closer to the abyss?Read More
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Which Service Providers will help our healthcare organizations survive, even thrive, post-ACA?
Much as I’d like to, I can’t foresee the actual future of the U.S. Affordable Care Act (ACA) or healthcare policies under President-elect Donald Trump..Read More
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No more denial for WNS as it makes its concerted procurement play
WNS announced the $40 million acquisition of Denali Sourcing Services.Read More
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Digital Marketing Operations Services: Disrupting the Agency Model
Part 2: An analysis of the diverse competitive landscapeRead More
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Digital Customer Service BPO: A Chat with HGS
Provide optimized customer service across various digital channels while also using new tools to better understand customer demographics and preferencesRead More
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EXL On A Journey to More Effective Engagement with Insurance Clients
EXL's efforts couldn’t be more timely and are in line with what we have outlined in our research as its areas of improvement.Read More
