Category: Business Process Outsourcing (BPO)
How Robotic Process Automation has become a right dog’s breakfast
The services industry has gone careening up RPA hype creek, powered by advisor and provider-infused methaneRead More
TCS, EXL, Concentrix and Infosys set the As-a-Service pace for Insurance
HfS Unveils the 2015 Insurance-as-a-Service BlueprintRead More
Hello As-a-Service Economy, goodbye Outsourcing, Part 2
We need to reach that pivot-point where business leaders make real, definition investment actions to change their operationsRead More
Finally – somewhere to find your next As-a-Service job…
Don't be confined to the scrap heap of legacy workers no longer relevant for the modern workforceRead More
Good heavens, it’s Liz Evans…
Phil Fersht interviews Liz Evans, KPMG's leading practitioner for governance and relationship managementRead More
Hello As-a-Service Economy, goodbye Outsourcing, Part I
HfS defines the Eight Ideals of The As-a-Service Economy and the evolution from legacy outsourcingRead More
Sangita on song
Wipro's Sangita Singh talks to HfS' Barbra McGann about the Healthcare and Life Sciences industryRead More
The lack of ethics in enterprise AI and intelligent automation
We need to talk more openly about the future governance of artificially intelligent environmentsRead More
Making hay after the sun has set on legacy outsourcing… meet John Haworth
John Haworth, Chairman of the HfS Sourcing Executive Council, talks to Phil Fersht about why he joined HfS and the upcoming buyers' summit in Harvard SquareRead More
Visualizing Vishal’s first year at Infy
Interview with Vishal Sikka, CEO and MD, InfosysRead More