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Category: Business Process Outsourcing (BPO)
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Chatting to Vinnie Mirchandani on how the IT and business services industry has coped with a pandemic
Vinnie Mirchandani interviews Phil FershtRead More
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Why outsourcing has become hot again… and it’s all about automating to get to the cloud
Enterprises are faced with a dual challenge: ring-fencing legacy data centers and processes, while making fresh investments to re-jig critical processes to function effectively in the cloudRead More
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Offshore has become Walmart… as Outsourcing becomes more like Amazon
In the post-pandemic world, no one cares much about “offshore” as a strategy - it has become part of the fabric of managing a global operating model, where operations leaders just tap into whatever global resource they need to achieve their desired outcomRead More
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Cognizant is over the Hump… thanks to the Humph
After a hugely challenging 2020, Cognizant has risen again, posting three successive high-growth quarters with a strong outlook for Q4 which should see the firm comfortably blow past the $18m+ level.Read More
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There’s no FTE hell with Chris Caldwell
Phil Fersht interviews Concentrix President Chris CaldwellRead More
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#NASSCOM_ILF 2018: An industry stuck in #fakenews limbo, desperately needing to change the channel
There are some seriously cool things going in in the world of technology services; we just need to unearth them and change the narrativeRead More
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Why a good BPO provider is not enough for a successful BPO service delivery
Both business process and IT change should be driven TOGETHER - and BPO is a change agent that must also incorporate this philosophyRead More
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H1B Visas: the $12,000 question
This H1B argument just isn't holding up: one key reason is the fact that the average salary differential between a "domestic" worker and his/her supplanted job to an H1B worker is....$12,000 per annum. Read More
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Is it time to dump the term “outsourcing”?
Is it time to dump the term "outsourcing"? Read More
