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Category: Business Process Outsourcing (BPO)
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Why We Should Love Procurement
Many executives express their frustration with procurement frequently claim, “they just don’t understand what I need, and obstruct me from achieving my goals”. Procurement is often seen as that last hurdle before reaching the finish line like a police offRead More
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Is Account Management Location Holding your Client Back from a BPaaS Engagement?
A look at how account management location can influence BPaaS engagements.Read More
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We are in the People Elimination business. How did it get this bad, and can we change course? (Rant warning)
Why are we on an inexorable nosedive to the lowest common denominator of creating and promoting business operations that no longer require people?Read More
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It needn’t be hell… with Nigel
Phil Fersht talks to new HFS Chief Client Officer, Nigel EdwardsRead More
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Will Infosys revitalize the mortgage processing market with ABN Amro’s Stater, or is this merely sweating a commodity asset?
Infosys has just announced a joint venture with ABN Amro for mortgage administration services. HFS investigates the motivations...Read More
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Genpact gets Right to the Point to bring the front and back office together… as OneOffice
We view this as the most exciting acquisition yet by Genpact, as it signifies the direction the firm is taking as a process designer, executor and engineer enabled by supporting digital and AI technology.Read More
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Wipro must appoint a ruthless CEO with teeth to escape its current predicament
When Wipro’s CEO Abid Neemuchwala announced his resignation it was a shock for employees and the industry as a whole... but it was less of a surprise to those who knew him wellRead More
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Coronavirus cruelly exposes the fragility of the offshore outsourcing industry: Will clients trust all their eggs in one basket again when this is over?
The outsourcing industry is fast-becoming be the first vital piece of the global economy to come under the microscope as we look at the world post-coronavirusRead More
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IT and business services is taking a massive 10.2% hit this year
The impact of the Paradigm Shock on the IT and business industry is seismic - the core value of services is to address what customers have to buy right now... and at prices they can afford.Read More
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Nagendra’s agenda: His bullish outlook for the IT and business services industry
We recently caught up Nagendra P. Bandaru to discuss the resilient nature of the IT services industry, his bullish outlook for Wipro, and his sage advice for enterprises to adapt to this pandemic shockRead More
