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Year: 2023
Supply chain customers embrace agility and resilience — HFS Horizons, Supply Chain Services 2023
The HFS Horizons report on supply chain services features 18 providers across three Horizons manifesting incremental business value for enterprise clients. Horizon 1 focuses on a linear supply chain driving functional optimization, followed by Horizon 2, which retains the values of Horizon 1 plus drives circular supply chains with end-to-end transformation capabilities, creating unmatched stakeholder experience with a “OneOffice” mindset. At the pinnacle is Horizon 3, which encapsulates all values of previous Horizons plus encompasses a networked and autonomous vision of the supply chain, driving completely new sources of value with a “OneEcosystem” approach.Read More
Another bank bites the dust. Three recommendations to wring opportunity out of this so-called crisis.
To paraphrase Freddie Mercury, “Another bank bites the dust," and this time it’s First Republic Bank. While there is an undeniable crisis of confidence at play fueled by various macroeconomic factors and exacerbated by the spate of bank failures, crisis begets opportunity for the bold. Here are three recommended actions that growth-minded banks should take immediately to ensure survival at a minimum and potential leadership if done well.Read More
Meet our engineering genie… and her name is Nandini
Anyone tracking HFS will have noticed some terrific new brains join us over the past couple of years from all over the world, but one area we have been really keen to bolter is engineering services. And we were lucky enough to hire a smiling insomniac in Nandini Tare, who's helped us grow our practice and coverage significantly, especially with her recent flagship Horizons report on Digital Engineering Service Providers.So let's hear from her directly what makes her tick and her views in the industry...Read More
The Metaverse: Reports of ‘meh’ are greatly exaggerated
The Metaverse is so much more than Zuckerburg's stumbling business model; it's the complete immersion of augmented experiences enabled by AI and, ultimately, by Web3.Enterprise leaders should not allow knee-jerk headlines to distract them. The Metaverse is not going away, as proven by the investments continuing to be made and the practices, products, and services being established by leading service providers and consultancies. Your rivals are increasing their investment in the Metaverse. Your choice is between joining them now or scrambling to catch up later. Read More
How the fungibility of tech talent will save tech services’ drift into mediocrity
Phil Fersht talks with Ravi Kumar to get his perspective on the current crisis engulfing tech services to attract the best and brightest - and reverse this depressing drift toward becoming a commodity business.Read More
Concentrix doubles down on Webhelp to dominate traditional call center… despite autonomous CX changing the narrative
With Concentrix's mammoth acquisition of Webhelp, has the $125 billion world of call centers really become so dull that the only thing left to talk about is who’s the biggest?Traditional call center services are extremely ripe for disruption, with huge costs to be saved with the smart deployment of autonomous technologies. There are ample opportunities for tech-capable service providers to attack the CX space with digital offerings that are not dependent on voice-based butts-on-seats. So where's the real value in this 'traditional' acquisition for Concentrrix?Read More
HFS Horizons: Digital Engineering Service Providers, 2023
The HFS Horizons: Digital Engineering Service Providers, 2023 report examines service providers’ roles in digital engineering aligning enterprise objectives with service provider value. We assessed 25 service providers across their value propositions (the why), execution and innovation capabilities (the what), go-to-market strategy (the how), and market impact criteria (the so what) to best understand and plot the value they offer to their digital engineering clients.Read More
HFS launches large language search capability to revolutionize research access
HFS Research, the leading analyst firm focused on the autonomous enterprise, today unveiled the first analyst search capability based on Generative Pre-trained Transformer 4 (GPT-4) to search the HFS Web.Read More
2022 was The Great Resignation… 2023 is becoming The Great Freakout
Massive tech layoffs, back-to-office mandates, a highly-uncertain economic and political climate, and an epidemic of banks almost collapsing dominate the headlines, and suddenly the workplace power dynamic has shifted squarely from the jaded employee-fuelled Great Resignation to something resembling a great workplace freakout.Read More
One clear process intelligence market leader emerges
The 'HFS Horizons Process Intelligence Products 2023' evaluates leading process mining and task mining vendors’ capabilities. Process intelligence products have the potential to help enterprises significantly impact operations and tackle technical and process debt.Read More
