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RPA died. Get over it. Now focus on designing processes that deliver superlative experiences.
Since the “RPA is dead” post, we’ve seen a swift realization from investors that the RPA “market” was being engineered by a small handful of marketeers attempting a reincarnation of the dot-com bust era where everyone goes nuts over robot butlersRead More
The definitive RPA product benchmarks: The overall picture across 359 superusers
HfS interviewed 359 super-users of RPA products (enterprises, advisors and service providers) across 40+ customer experience dimensions across the following 6 key dimensionsRead More
Gartner fails spectacularly with its 180 degree flip on the impact of AI Automation on jobs
While many people love to keep spinning new headlines everyday, in the hope #fakenews is now the #realnews, some of us still have memory banks that last longer than one week, especially when CIOs spend billions of dollars for this type of councilRead More
Findings from #HfSFORA: Half of firms’ staff will be impacted by automation and 40% of them have no idea what to do with them
So here's the biggest issue facing enterprise operations in the next couple of years: what to do with staff impacted by automation.Read More
Save the Date: New York, March 7-8 for the flagship FORA Summit “Learning to Change”
HfS Presents The Future of Operations in the Robotic Age Summit - New York, March 2018Read More
2018: The year enterprise robotics software and services will reach $1.5 Bn
HfS' forecast for worldwide enterprise robotics investments, 2016-2021Read More
The State of Automation and AI Study 2017: 400 operations leaders air the real deal
HfS unveils the 2017 The State of Automation and AI study: The C-Suite's Number One Strategic ImperativeRead More
How Data and Technology Shape our Experiences as Humans, an interview with Kate O’Neill
Melissa O'Brien interviews Kate O'Neill on her upcoming book and her keynote session at HfS' Future of Operations SummitRead More
