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The offshore shift left part 2 – Q4 better be good…
Offshore providers continue to shift left as we wait for all the Q4 results Read More
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ADP Crosses the Transactional HR/Payroll (Branding) Chasm in Acquiring The Marcus Buckingham Company
Maximizing team performance and improving employee engagement are both winners in their own right as HCM themes to focus on. Read More
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Digital Marketing Operations Services: Disrupting the Agency Model
Part 2: An analysis of the diverse competitive landscape Read More
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Putting healthcare services at the fingertips of your patients and members
There are a number of mobile platforms on the market today, but who is using them to bring mobility to healthcare? Read More
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Ramyam and Arvato – Raving Fans or Raving Mad?
Arvato just announced its acquisition of Bangalore-based Ramyam Innovation Lab, whose stated mantra is to make customers “raving fans” by enabling contact center staff to have valuable customer information at their fingertips. Read More
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Trump Intel Story: A Stark Example Of A Predictive Security Management Dilemma
Predictive security management requires difficult decisions about treating incidents before they happen. Read More
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2017: The year people are forced to learn new skills… or join the Lost Generation
We have to become students again to avoid the quicksand of legacy executives no longer worth employing. Read More
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Making Industry 4.0 Real For Manufacturers
Industry 4.0 has become a buzzword in the manufacturing industry today. There is a reason for it. There has not been a full-scale change in the way we manufacture goods since the days of Henry Ford. Read More
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The Digital Marketing Operations Blueprint is Out – Part 1: Key Market Dynamics
While service providers have varied strengths and value propositions across each of these areas, the blurring lines between front office functions is creating confusion- and opportunity- in this quickly changing market. Read More
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No more denial for WNS as it makes its concerted procurement play
WNS announced the $40 million acquisition of Denali Sourcing Services. Read More
