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Make Sure Your Managed Security Services Provider Keeps Current With Your Changing Security Posture
A company’s security posture changes often. The change can be company-created, for example, by opening an office in a new geography or entering a business with different regulatory requirements for data protection. Read More
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VCU Health tests telehealth for shortening time to treatment for stroke patients (#telestrokecare)
At the heart of the effort is empathy – making an effort to “get inside” the experience of each person involved, understand their needs, and how to address those needs both simply and effectively. Read More
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HR Best Practice? Yeah, Right
HR practices truly are “best” when they directly support both a company’s target culture and their workforce strategies aimed at creating a great customer experience. Read More
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Why Customer Delight is Overrated
Bad customer experiences have a much greater potential to do business damage than great experiences do to have a positive impact Read More
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The year of the HfS Infographic begins… in earnest
The IT Services Market Primer 2017 Read More
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Offshore has become Walmart…as Outsourcing becomes more like Amazon
No one cares much about “offshore” as a strategy anymore - it has become part of the fabric of managing a global operating model Read More
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Talking Blockchain Business Models and Network Ownership With HCL
HCL sees a lot happening in security and privacy, as well as regulatory agencies stepping up to help businesses form some governance policies around blockchain. Read More
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Capital Markets Operations Blueprint Explores the Perfect Storm for Services
Banks and capital markets firms are severely challenged in predicting strategies for long-term sustainability in a changing market and need to have several strategies in play to meet short-term cost pressures. Read More
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Meaningless data makes way for PCV: Pointless Crap Visualization…
HfS uncovers more rubbish visuals from analysts that make no sense Read More
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The offshore shift left part 2 – Q4 better be good…
Offshore providers continue to shift left as we wait for all the Q4 results Read More
