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Enterprise Automation and AI will reach $10 billion in 2018 to engineer the OneOffice
HfS' forecast for RPA, Intelligent Process Automation and Artificial Intelligence 2016-2021Read More
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What are Business Platforms and why they represent the future of outsourcing
The ability to develop some best-in-class processes as "Business Platforms", whether they focus on horizontal or vertical process clusters, is becoming a real differentiator in the market, as buyers seek more standardized solutions from their outsourcing engagements. The gauntlet being laid out to providers, with these Business Platforms, is their ability to support their clients’ transitions quickly and inexpensively. Simply selling “products” is not the concept of business platforms – it is the provider’s ability to work with their customers to facilitate and support the ultimate business outcomes of managing the processes associated with the Business Platform offering.Read More
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Could the European Data Protection Regulation wreak havoc with Data, Automation and Cognitive solutions?
The General Data Protection Regulation became law in May and could dramatically impact the way companies deal with cloud services and artificial intelligenceRead More
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Double-Dip Dynamics, Part II: The new tenets of outsourcing – process standardization, global flexibility and better technology
What is motivating buyers to outsource in this current climate? While eliminating cost is still is a huge fundamental, buyers are even more focused on achieving greater flexibility to scale their global operations as a prime motivating factor. Clearly, many executives are getting more experienced and skilled at driving an sourcing initiative, and are confident they can use the endeavor as a change agent to promote and implement much-needed change in their businesses.Read More
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The Robotic Process Automation market will reach $443 million this year
HfS unveils the first precision market size and forecast for Robotic Process Automation (RPA) solutionsRead More
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One clear process intelligence market leader emerges
The 'HFS Horizons Process Intelligence Products 2023' evaluates leading process mining and task mining vendors’ capabilities. Process intelligence products have the potential to help enterprises significantly impact operations and tackle technical and process debt.Read More
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Nasscom Wrap: Grasping for digital identity, but needing a dosa reality
I find myself feeling conflicted between excitement and frustration for the future of Indian-centric BPO services.Read More
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RPA is dead. Long live Integrated Automation Platforms
The major issue with RPA today is that it is automating piecemeal tasks. It needs to be part of an integrated strategy.Read More
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It’s cognitively conjugal as Amelia and Accenture renew their vows
Phil Fersht talks with Chetan Dube of IPsoft and Paul Daugherty of Accenture about their new partnership.Read More