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You can bet your mortgage-as-a-service on Accenture, Wipro, Cognizant and TCS
Mortgage As-a-Service Blueprint for 2016: The Evolving Service Provider LandscapeRead More
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Rohit’s rhetoric
EXL CEO Rohit Kapoor talks to HfS' Phil Fersht about the future of BPO and his own company's storyRead More
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Curious about Kurien? TK talks to HfS about his plans for Wipro
Wipro's CEO T. K. Kurien talks to HfS about his plans for WiproRead More
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The undisputed facts about outsourcing, Part 4: Mid-market buyers are enjoying better outsourcing outcomes than enterprises
Outsourcing of IT and business process has always been a game for large enterprises, where well-executed large-scale employee transitions have resulted in profitable endeavors for both providers and buyers. But while the large buyers like saving the money, it’s actually mid-market sector ($1bn-$3bn revenues) which is getting a lot more out of the experienceRead More
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The OneOffice Data Cycle: Data is your strategy, automation your mindset, AI your autonomy
To be a truly autonomous organization, the principles of OneOffice hold truer than ever: workflows need to execute in real-time between customers and employees - and engage partners in your ecosystem. OneOffice is about understanding and discovering the data you must have to win in your market - right now in real-time - as the market environment keeps changing.Read More
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Don’t you wish you’d done more? The digital workforce that wasn’t finally has its burning platform chance to shine
if there’s ever been a time we needed a digital workforce to augment humans, it’s now as 54% of major enterprises we surveyed this month seek to increase their process automation investmentsRead More
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How business and IT teams need to work together to develop real AI capability
The problem for IT is that AI doesn’t come packaged in a nice box with an instruction guideRead More
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Have we finally become an industry? Have we become the Digital Operations Industry?
After years of trying define ourselves, have we finally emerged as the Digital Operations IndustryRead More