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RPA died. Get over it. Now focus on designing processes that deliver superlative experiences.
Since the “RPA is dead” post, we’ve seen a swift realization from investors that the RPA “market” was being engineered by a small handful of marketeers attempting a reincarnation of the dot-com bust era where everyone goes nuts over robot butlersRead More
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If you don’t ease your process debt, you’ll never benefit fully from automation
Automation tools can truly help make processes work effectively across disparate systems, once you have got rid of the awful process debt weighing down your organizationRead More
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2018: The year enterprise robotics software and services will reach $1.5 Bn
HfS' forecast for worldwide enterprise robotics investments, 2016-2021Read More
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RPA satisfaction: lowest for finance and call center, highest for IT and marketing
HfS' 2017 State of Automation study reveals where RPA satisfaction is highestRead More
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Supply Chain Management clears the path to As-a-Service with Accenture, Havi, OnProcess, arvato and Brightstar leading
HfS unveils the first comprehensive view of Supply Chain Management As-a-Service.Read More
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Ron Walker lands it safely on the green… with KPMG
Ron Walker, one of the original EquaTerra founding executives has lived the sourcing dream... from start up advisors and providers right through to a global management consultancy. So we thought it high-time we caught up with Ron to talk about his colorful career and how the EquaTerra/KPMG merger was faring over a year on... and how different the sourcing world is looking today compared to those crazy days of the outsourcing boom.Read More
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It may be for life, but will there be innovation, as TCS inks the mother of all insurance BPO deals
TCS' insurance services delivery subsidiary, Diligenta, has become wedded to in a 15-year, $2.2bn, 1900 employee life and pensions BPO engagement with the UK's Friends Life. This represents the largest life and pensions BPO engagement by a considerable margin, eclipsing the $1.1bn Prudential contract awarded to Capita in 2007. We believe this move from TCS signals a sea-change in the industry with regards to the growth strategies and ambitions of the leading BPO providers.Read More
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Do you know how good or bad your processes are?
As I deconstruct the recording of our interview with Genpact's President and CEO Pramod Bhasin, one factor keeps springing out of the discussion, that makes me realize how far today's organizations have to go, before they can truly claim they are satisfied that they are maximizing their potential: Most companies can’t tell you how good or bad their business processes are. Read More
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Can Recruitment Process Outsourcing empower a more flexible, scalable workforce?
Most companies would never have dared move the management of their entire recruiting function over to a third party, but the squeeze of this post-recession economy, combined with fresh thinking from company leaders and a willingness to explore global sourcing models in business functions that can benefit from added expertise and flexibility, is moving services such as Recruitment Process Outsourcing (RPO) up the corporate agenda for many firms.Read More
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Stop sawing that plank with a fish: An RPA 101
While the parameters of the conversation were broad, there are four key takeaways that I’d be happy to share with you.Read More