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Genpact becomes the first provider to acquire an AI platform
Genpact moves to integrate true artificial intelligence with its business process service offerings by acquiring the impressive Boston-based Rage Frameworks.Read More
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Deconstructing your manual BPO activities for the As-a-Service Economy
Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai. Read More
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Greetings from Robotistan, outsourcing’s cheapest new destination
How would you like to build a software robot to automate a business process for one client, and then resell copies of that robot to a dozen other clients in the same vertical?Read More
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Sal-sourcing in the real world, Part I
Mike Salvino - or simply "Sal" to his friends and colleagues, has brought a real air or pragmatism to Accenture, where he now leads the firm's global BPO business. Read Part I of his interview with Horses for Sources.Read More
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Event Alert: Genpact looks to a new era beyond “General Electric’s provider”
In its first industry analyst conference, business process outsourcing (BPO) provider Genpact emphasized its business, today, is much broader than supporting General Electric’s back office and primarily delivering finance and accounting (F&A) services. Read More
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No Payne, no Gain… it’s paradise as usual with IBM’s Bill Payne
Step up Bill Payne, IBM's Vice President for Global CRM and Industries Managed Business Process ServicesRead More
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ServiceNow and Celonis just threw down the Workflow Platform gauntlet. The darlings of IT and process workflow execution make their joint move…
The new Celonis – ServiceNow partnership blends operationalizing data science with the capability to design workflows in the cloud. Read More
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Tiger burns even brighter as Genpact makes its instinctive move
Phil Fersht interviews Genpact CEO Tiger TyagarajanRead More
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RPA is Dead. Long Live Intelligent Automation!
I have been researching the notion of Intelligent Automation and, in particular, the rapid uptake of Robotic Process Automation (RPA) for more than 4 years. It was this work that eventually brought me to HfS. Over the years, I have made many good friendsRead More